Sharmaine

Customer Service Rockstar VA/Amazon VA

90 ID PROOF
Verified
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Overview

Looking for part-time work (6 hours/day)

at $10.00/hour ($1,320.00/month)

Bachelors degree

Last Active

July 11th, 2024 (3 days ago)

Member Since

May 8th, 2019

Profile Description

I am Upgrade to see actual info, a Customer Service Expert and a General VA with more than three years of experience in customer care roles and management. I have built the ability and the natural method to provide an outstanding service for customers within any environment and ensure that I represent any business in a professional but responsive manner.
If you are looking for someone proficient in English, has management skills, and is an all-around individual who can help you manage your business processes, team, and customers? Then stop your search here because you've got the right person you wanted!
Whether it is a virtual assistant you're looking for, an expert to manage your admin/customer service tasks on your business, or you need someone to resolve your customer transaction issues or filed cases; I am here to help you!
I primarily focus on providing the following:
1. Outstanding customer experience by looking at customers ' pain points, improving, and implementing things to keep them or win them back.
2. Reaching out to customers proactively to resolve their issues. (Failed deliveries, failed payments, incorrect information, etc.)
3. Build systems that enable customer support automation (macros, templates for order processing or problem-solving, auto-responses, etc.)
4. Manage, train, and organize VA's workflow (Feedback, Benchmarks, SOP, Guidelines, Task, and Priorities)
5. Deal with the most challenging issues/customers that need special attention and understanding (escalated complaints, irate customers)
6. Lead the communication with the suppliers/system provider, etc. to ensure that customers' needs are met
7. Resolve customer concerns and immediately raise critical iUpgrade to see actual info to the appropriate person.
8. Support the Customer Success Team with the day-to-day support of the customers.
If my profile is fit for the job, I am just one invitation Upgrade to see actual infoeers!
Your Customer Service Expert
?Dedicated ?Quick Learner ?Flexible Availability ?Tech-Savvy ?Leader ?Problem Solver ?Team Player?Go-getter ?Reliable ?Dependable ?Jack of all trades!

Top Skills

Customer Support

Customer Support » Phone Support

Office and Administration » Email Management

Other Skills

Customer Support » Email Support

Customer Support » Social Media Moderation

Office and Administration » Microsoft Excel

Customer Support » Phone Support » English Speaking

E-Commerce » Inventory Management » Quality Control

Human Resources

Real Estate » Appointment Setting

Customer Support » Technical Support

Customer Support » Forum Community Moderation

Customer Support » Content Management

Office and Administration » Data Entry

Office and Administration » Personal Assistant

Basic Information

Age
31
Gender
Female
Website
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Address
DAET, CAMARINES NORTE
Tests Taken
None
Uploaded ID
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