Felice

Team Leader & Process Trainer

99 ID PROOF
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Overview

Looking for full-time work (8 hours/day)

at $7.39/hour ($1,300.00/month)

Associates degree

Last Active

August 31st, 2022 (576 days ago)

Member Since

April 28th, 2019

Profile Description

A start-up warrior who has an Associate's Degree in Secondary Education Major in English.

I am currently a VA handling customer queries, checking order status and tracking packages. 

I was part of a start-up company in Singapore as a Sales Manager. We established the sales pipeline, screened and hired Sales Executives, tested and selected tools that best work for us. I report directly to the director of the company, handle teams of freelancers from Pakistan and Philippines, manage the Sales Executives on site, meet with clients, demonstrate the product and close deals.

Experienced in different systems/tools like Zendrop, Shopify, Zendesk, Mailbird, Outlook, Hubspot, Appointlet, Gmail, SAP, BOS, Inside, Verint, Glide, CrazyCall, Skype, Nice, etc. 

Supported industries such as: E-Commerce, IT solutions, digital marketing, transportation (booking and tolls), food and delivery, automotive, telco, and bookings and reservations.

Expert in these lines of business: Inbound, Outbound, Email, Chat. I trained these lines of business in the BPO industry for 9 years.

Top Skills

Customer Support » Email Support

Customer Support » Technical Support

Customer Support » Phone Support » English Speaking

Other Skills

Marketing » Social Media Management » Facebook marketing

Customer Support

Customer Support » Phone Support

Office and Administration » Translation

Marketing » Email Marketing

Marketing » Content Creation » Microblog Content Writing

Real Estate » Appointment Setting

Office and Administration » Microsoft Excel

Office and Administration » Data Entry

Marketing » Mobile Marketing

Office and Administration » Personal Assistant

Accounting » Investment Accounting » Investment Research

Basic Information

Age
Not Specified
Gender
Female
Website
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Address
Antipolo City
Tests Taken
None
Uploaded ID
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