• More than 10 years of experience in customer service and technical support.
• Experience with WordPress, Zendesk, Intercom, Shopify, Rush Order, Teams
• Proficient in the English language both oral and written
• Multitask oriented, self-starter, enjoy a challenge, and continually stay abreast of the latest advancements in Technology
• Proficient in troubleshooting end-user application-related problems on the following platforms (Desktop: Windows, Mac; Mobile: iOS, Android, Windows Mobile; Web: All browser types)
• Hands-on experience with desktop and server log analysis tools; e. g. Notepad++, Scratchpad
• Excellent problem-solving skills and ability to navigate challenging situations in a professional manner
• Trained support for client
• Excellent organizational skills and ability to prioritize, manage, multi-task and execute projects cross-functionally.
• Self-starter with a proven track record of driving customer success and aligning complex customer solutions at the executive and department levels.
Onlinejobs.ph "ID Proof" indicates if "they are who they say they are".
It DOES NOT indicate skill level.
ID Proof scores are 0 - 99 with 99 being the best. It is calculated based on dozens of data points.
It's intended to help employers know who they're talking to is real, and not a fake identity.