Social Media Admin/Customer Success Expert/Virtual Asst.

Overview

Looking for part-time work (4 hours/day)

at $6.00/hour ($528.00/month)

Bachelors degree

Last Active

October 25th, 2023 (177 days ago)

Member Since

April 10th, 2019

Profile Description

Client Success Team Leader 
June 2019 - Present

1. Manages client inquiries and ensures they achieve success in their purchased programs
2. Handles emails, chats, texts, and calls
3. Responds to and resolves issues with memberships, subscriptions, and account concerns
4. Check escalations and provide a resolution 
5. Has experience with Helpscout, Gmail, Basecamp, Asana, Infusionsoft, Typeform, FixYourFunnel, JustCall
6. Trains teaUpgrade to see actual infombers for client success processes Tools: Asana, Slack, Infusionsoft, Helpscout, Google Suite, Typeform, FixYourFunnel, JustCall, Basecamp

Social Media Manager 
September 2021 - Present 

1. Handled social media accounts of all brands under the company 2. Strategized content, created graphics, and managed the content calendar3. Recorded KPI's for insights monitoring per brands and social media platformInformation and Communications Supervisor 
May 2015 - May 2019
1. Manages all Public Relations of the company
2. Oversees press releases and events
3. Checks all promotional content including creative works of brochures, flyers, print ads, video ads, social media content, etc.

Tools: Adobe Photoshop, Adobe Audition, Canva, Gmail, Microsoft Suite
Customer service and social media moderator - April 2019 - June 2019- Handled customer inquiries through Zendesk, Facebook and Instagram- Managed social media posts in FB groupsTools: Zendesk, Facebook, Instagram, Facebook Workplace, Skype,