Customer Service Expert | Trainer | Zendesk Administrator

Overview

Looking for full-time work (8 hours/day)

at $11.00/hour ($1,936.00/month)

High school diploma

Last Active

April 20th, 2024 (4 days ago)

Member Since

April 2nd, 2019

Profile Description

Kamusta? My name is Upgrade to see actual info and I have been working as a Virtual Assistant, CRM specialist and customer support lead/agent for over 8 years now handling different kinds of products such as make-up, tech, clothes, and even bikes! As a driven individual who loves challenges, I can help your business increase customer satisfaction statistics and revenue.

In my previous role, I thrived in a fast-paced customer service environment, consistently providing exceptional support through email, chat, and phone. I have a proven track record of:
-Resolving customer inquiries, troubleshooting issues, and providing prompt and efficient solutions.-Building strong customer relationships by actively listening, demonstrating empathy, and exceeding expectations.-Utilizing CRM systems like Zendesk, Freshdesk, and Helpshift for optimal functionality and user experience.-Creating and maintaining high-quality FAQs and clear, concise internal and external documentation for the help center.-Generating reports on knowledge base usage and customer interactions to identify areas for improvement.
In addition to my core customer support experience, I possess basic web development skills, allowing me to assist with minor help center maintenance tasks if needed.

I'd love to connect with you sometime and discuss how I can help your business!