I want to have and to obtain a support position which allows me to demonstrate my excellent organisational and communication skills to promote efficiency and effectiveness within the organisation.
I've been with the Property Management industry for 2 years and 8
I've been in a call centre industry for 4 years and it has been a superb decision that I've worked as a call centre agent because it taught me a lot of things. I was able to enhance my listening and communication skills.
Along with my expertise, I'm a very reliable and dependable person. I am very self motivated and have a great ability to work on a team as well. Also my experience in customer service has taught me how to learn from different people and to treat everyone with respect. I can under pressure and willing to go under training.
I worked as Customer Representative, Technical Support and been a collections specialist in some big companies in our area. I have a good communications skills in which I use on supporting customers in the US and UK (Which been a really big help to me). We did a lot of training on how to have an effective and good communication skills.
I am one of the people who make sure everything is in good hands. I have this perseverance to know and to be good at things. I always do research on stuff that I have no knowledge about to use in future circumstances that I might be into.
I always put discipline on every work or tasks that I do, making sure that everything is on time. I am a person who is eager to learn and willing to be trained. I am pretty well at using Outlook, MS Word, Ms excel which I learned on my previous jobs.
I always wanting to be a part of building and making a successful business/company, a long-term and stable employment I always aim.
Professional Background:
Cloudstaff
3F BPO Building 4, SM City Clark, IT Park, M.A. Roxas HIway, Malabanias, Angeles City, Pampanga
•Department: Executive Services
•June 2019 – June 2020
•Executive Services I / Property Management Assistant
Job description:
- Managing maintenance request through maintenance Manager system- Managing vacate notices- Scheduling routine inspections- Managing rent reviews- Worked on applications for new tenancy- Worked on arrears- Data entry- File management
Cloudstaff
3F BPO Building 4, SM City Clark, IT Park, M.A. Roxas HIway, Malabanias, Angeles City, Pampanga
•Department: Executive Services
•November 2017 – May 2019
•Executive Services I / Assistant Property Manager
Job description:
-Working on maintenance requests
-Preparing leases/lease renewals, rent increases, Notice to vacate
-Working on arrears/rent payments-Processing applications for new tenancy-Answering
Iboss Asia Inc
Unit 1F-9, Philexcel Business Center 9, Clark Freeport Zone, Pampanga
•Department: CSR
•August 2016 – November 2017
•Scheduling Associate
Job description:
-Answering
-Setting up call back appointments for support calls
-Scheduling Installs, webinars and trainings
Arvato Bertelsmann
5th floor SM City Clark 2009 Angeles City
•Department: Xbox
•April 2015 – May 20016
•Universal Support (Technical, Accounts/Billing and Games/Application)
Job description:
-Providing troubleshooting steps for Gamers/Customers who are having technical issues with their console
-Helping Gamers/Customers who are having issues and queries regarding their gamer profile/Account (Processing pending payments to continue the subscription’s services, problems with log in credentials)
-Getting back Gamers/Customers to gaming when having problems with games.
IQOR Philippines Inc.
Bldg#36837 Bertha Phil Compound Jose Abad Santos Ave Clark Special Economic Zone
•Department: Capital One Auto Finance (COAF)
•June 2013 – June 2014
•Collections Specialist/Customer Care Representative
Job description:
-Receiving calls from customers who are behind of their car loan.
-Processing past due payments
-Providing options and solutions for the customer to make up with missed payments
IQOR Philippines Inc.
Bldg#36837 Bertha Phil Compound Jose Abad Santos Ave Clark Special Economic Zone
•Department: Capital One UK (United Kingdom)
•June 2010 – January 2013
•Collections Specialist
Job description:
-Calling customers about their missed payment on their credit card
-Settling past due payments
-Helping customers out to make their card balance
under the limit
IQOR Philippines Inc.
Bldg#36837 Bertha Phil Compound Jose Abad Santos Ave Clark Special Economic Zone
•Department: Capital One Auto Finance
•July 2008 – December 2009
•Collections Specialist
Job description:
-Calling customers that are behind with their car payment
-Setting up payment plans to help them catch up with their payments
I have 2 year and 6 months experience of Office and Admin (Virtual assistant). I work on leases ( Agreement, Increases and New tenancies). I do rent arrears, managing maintenance request, scheduling appointments.
I have 10 Years of experience in BPO industry
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