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Customer Service Representative

97 ID PROOF
Timeproof:
EXPECTED SALARY
Php 10,000.00/month ( $210 USD )
10 hrs/wk ( $4.86 USD/hr )
EDUCATION
College Level
EXPERIENCE
5 years as a Customer Service Representative
BASIC INFORMATION
Age:
36
Gender:
Female
Tests Taken:

DISC
Compliance:18%
Dominance:27%
Influence:16%
Steadiness:38%

English
 C2(Advanced/Mastery)
Last Active:
2021-04-10
Member Since:
2019-03-25
SKILL SUMMARY

I have over 5 years of professional experience as a Customer Service Representative in the BPO Industry. I pride myself on my customer service skills and my ability to resolve potentially difficult situations. With five years of experience as a Customer Service Associate, I have learned to understand and resolve customer issues effectively. Attention to Detail, Active Listening, Improving Customer Experience, Building Customer Loyalty are the skills that I mastered during those years. I am optimistic and have a headstrong personality in my work and any task was given to me and have a “can-do” attitude whenever given multiple or tedious tasks. I'm also well-acquainted with using all Microsoft Office, Google products, and am very open to using customer service and admin tools preferred by clients as well.

WORKER SKILLS
TOP SKILLS
  • Email Management
  • Speaking
  • Translation
  • Customer Support
  • Email Support
  • Phone Support

Office & Admin (Virtual Assistant)
SKILL RATING
  • Email Management

English
EXPERIENCE

5 years experience in a BPO industry which services American Clients.

SKILL RATING
  • Speaking
  • Translation

Customer Service & Admin Support
EXPERIENCE

I have 5 years of experience as a customer service representative. I'm an expert when it comes to answering customer's questions with the human touch of course. Companies nowadays often have this automated system that customers don't like since they want to communicate with a person that can answer all their questions.

SKILL RATING
  • Customer Support
  • Email Support
  • Phone Support
  • Tech Support

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