I have over 5 years of professional experience as a Customer Service Representative in the BPO Industry. I pride myself on my customer service skills and my ability to resolve potentially difficult situations. With five years of experience as a Customer Service Associate, I have learned to understand and resolve customer issues effectively. Attention to Detail, Active Listening, Improving Customer Experience, Building Customer Loyalty are the skills that I mastered during those years. I am optimistic and have a headstrong personality in my work and any task was given to me and have a “can-do” attitude whenever given multiple or tedious tasks. I'm also well-acquainted with using all Microsoft Office, Google products, and am very open to using customer service and admin tools preferred by clients as well.
5 years experience in a BPO industry which services American Clients.
I have 5 years of experience as a customer service representative. I'm an expert when it comes to answering customer's questions with the human touch of course. Companies nowadays often have this automated system that customers don't like since they want to communicate with a person that can answer all their questions.
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