CSR / Virtual Assistant / Administrative Assistant

Overview

Looking for full-time work (8 hours/day)

at $4.00/hour ($704.00/month)

COLLEGE LEVEL

Last Active

November 10th, 2023 (162 days ago)

Member Since

March 24th, 2019

Profile Description

I interact with clients through various communication channels like phone calls, emails, live chats, or social media platforms to address their questions and concerns. I provide thorough explanations about the products and services we offer and other relevant information to help them make informed decisions. This includes verifying customer information, addressing billing or shipping concerns, and working with other departments to guarantee smooth order processing. I maintain accurate records of customer contacts and organize and maintain important files.
Overall, my goal as a customer support representative is to ensure customer satisfaction and build strong relationships.
I also perform research and data analysis to find potential clients or target markets. I generate leads through various methods, such as cold calling, and email campaigns. I make contact with potential clients and gather relevant information to qualify them as prospects. As a sales representative, my objectives are to achieve or surpass sales targets, foster long-term customer relationships, and contribute to the growth and success of the business.
My profession also requires me to coordinate with potential clients or decision-makers to schedule meetings and sales presentations at times that are convenient for them. I use a scheduling system or software to manage calendars and ensure there are no conflicts or overlaps. I maintain regular communication with leads or prospects to confirm appointments, provide necessary details, and address any questions or concerns they may have.
I enter and update relevant information in the customer relationship management (CRM) system. This includes recording details about the appointment, contact information, notes from conversations, and other important requests. My objective as an appointment maker is to efficiently arrange appointments, maximize the sales pipeline, and support the sales team's performance.