I have excellent written and verbal communication skills, in a professional environment. I am a team-player with good coordinating skills. I am capable to learn quickly, demonstrate flexibility and diligence. I can work under pressure able to meet deadlines. A professional with a high level of integrity, accuracy, dependability, enthusiasm, and confidentiality. Moreover, I am proficient in Microsoft Office applications including Excel, Word, Access, PowerPoint. My ability lies in transcribing large amounts of information accurately and quickly.
ABOUT ME: I am a professional that always try to improve my skills. I am very attentive to details and always make sure to note and understand the need of my client and deliver what is needed. If there is something on the project that I can't resolve myself self I make sure to communicate to my client right away to make sure I will be able to deliver a project faster, completely with perfection.
I always try to aim for best to have a successful experience with my client and to get another great feedback on my wall. My primary goal is to keep my clients happy and satisfied with what I do.
INTERESTS: Social MediaReading BooksWatching Netflix and Korean Movies
I have 8 months experience as Virtual Assistance and a Freelancer working as:
DATA ENTRY SPECIALIST
-Proficiency with Microsoft Word, Excel & Google Docs
-Data entry: inputting information from PDF/JPEG/PPT into Excel and Google spreadsheets or Word/Notepad etc.
-Ability to type 50 WPM
-Populate data in CRM-Build a strong network list
-Populate a list of websites/blogs
-Collate website and related information
-Building an excel database by scraping data from a website-Data collection (e-mails and phone number)
SOCIAL MEDIA ADMIN
-Response to comment and Inquiries
-Schedule content posting
-Boost Content Post
I have 2 years experience in the BPO industry working as:
TECHNICAL SUPPORT REPRESENTATIVE
-Delivered technical sales presentations to prospects and presented the benefits and value of insurance products.
-Managed customers' expectations of support and technology functionality in order to provide a positive user experience.
-Maintained high tech support standards for quality and productivity metrics.
-Explained technical information in clear terms to non-technical individuals to promote better understanding.
-Identified and solved technical issues using a variety of diagnostic tools including SDT, JUDD, and LUI.
CUSTOMER SERVICE REPRESENTATIVE
-Liaised with customers, management and sales team
-Process customers orders-Responded to customer requests for products, services, and information
-Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services
TOOLS THAT I'M COMMONLY USING: MS ExcelMS WordGoogle Docs, Spreadsheet, and FormsCanvaGoogleCRM
I'm happy working either full-time, part-time, project-based long or short-term. I would absolutely love to assist you with what you need.
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