Rafaella

Exec & Admin Assistant, Data Entry, Real Estate, TSR, CSR

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Overview

Looking for full-time work (9 hours/day)

at $5.00/hour ($990.00/month)

Bachelors Degree

Last Active

April 8th, 2024 (10 days ago)

Member Since

March 24th, 2019

Profile Description

I have excellent written and verbal communication skills, in a professional environment. I am a team-player with good coordinating skills. I am capable to learn quickly, demonstrate flexibility and diligence. I can work under pressure able to meet deadlines. A professional with a high level of integrity, accuracy, dependability, enthusiasm, and confidentiality. Moreover, I am proficient in Microsoft Office applications including Excel, Word, Access, PowerPoint. My ability lies in transcribing large amounts of information accurately and quickly.

ABOUT ME: I am a professional that always try to improve my skills. I am very attentive to details and always make sure to note and understand the need of my client and deliver what is needed. If there is something on the project that I can't resolve myself self I make sure to communicate to my client right away to make sure I will be able to deliver a project faster, completely with perfection.

I always try to aim for best to have a successful experience with my client and to get another great feedback on my wall. My primary goal is to keep my clients happy and satisfied with what I do.

INTERESTS: Social MediaReading BooksWatching Netflix and Korean Movies

I have 14 months experience as Virtual Assistance and a Freelancer working as:

DATA ENTRY SPECIALIST
-Proficiency with Microsoft Word, Excel & Google Docs
-Data entry: inputting information from PDF/JPEG/PPT into Excel and Google spreadsheets or Word/Notepad etc.
-Ability to type 50 WPM
-Populate data in CRM-Build a strong network list

INTERNET RESEARCH
-Populate a list of websites/blogs
-Collate website and related information
-Building an excel database by scraping data from a website-Data collection (e-mails and phone number)

SOCIAL MEDIA ADMIN
-Posting content
-Response to comment and Inquiries
-Schedule content posting in Trello
-Boost Content Post

I have 2 years experience in the BPO industry working as:

TECHNICAL SUPPORT REPRESENTATIVE
-Delivered technical sales presentations to prospects and presented the benefits and value of insurance products.
-Managed customers' expectations of support and technology functionality in order to provide a positive user experience.
-Maintained high tech support standards for quality and productivity metrics.
-Explained technical information in clear terms to non-technical individuals to promote better understanding.
-Identified and solved technical issues using a variety of diagnostic tools including SDT, JUDD, and LUI.

CUSTOMER SERVICE REPRESENTATIVE
-Liaised with customers, management and sales team
-Process customers orders-Responded to customer requests for products, services, and information
-Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services

TOOLS THAT I'M COMMONLY USING: MS Excel,MS Word Google Docs, Spreadsheet, and Forms, Canva, Google, CRM

I'm happy working either full-time, part-time, project-based long or short-term. I would absolutely love to assist you with what you need.

Top Skills

Real Estate

Customer Support

Office and Administration » Data Entry

Other Skills

Marketing » Telemarketing

Customer Support » Phone Support

Customer Support » Sales Support

Customer Support » Phone Support » English Speaking

Marketing » Email Marketing

Marketing » Social Media Management » Facebook marketing

Real Estate » Appointment Setting

Real Estate » Lead Generation

Office and Administration » Translation

Office and Administration » Microsoft Excel

Office and Administration » Email Management

Office and Administration » Personal Assistant

Basic Information

Age
28
Gender
Female
Website
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Address
Legazpi City, Albay
Tests Taken
IQ
Score:  125
DISC
Dominance: 45
Influence: 17
Steadiness: 32
Compliance: 7
English
C1(Advanced)
Uploaded ID
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