Customer Service Representative| Data Entry

Overview

Looking for part-time work (4 hours/day)

at $5.00/hour ($440.00/month)

Bachelors degree

Last Active

March 27th, 2024 (23 days ago)

Member Since

March 18th, 2019

Profile Description

Hi! My name is Upgrade to see actual info. I am happy to offer freelance services through onlinejobs.ph. I have 3 years of experience as a Customer Service Representative (mainly through chats and emails) and I am confident that my skills and expertise will be a valuable asset in any project.

I have a strong work ethic and strive to deliver quality results. I learn quickly and can easily adapt to new technologies and work processes. I am also an excellent communicator, both written and oral, and can work collaboratively with clients and teaUpgrade to see actual infombers to achieve shared goals. When it comes to technical skills, I am well versed in using customer service software (e.g. Salesforce Service Cloud, Kustomer, Shopify, etc.,). I also have the ability to navigate and use different communication channels such as email, phone, and social media to provide customer support, basic technical troubleshooting skills to assist customers with common issues or escalate complex technical problems to the appropriate team, basic knowledge in using Microsoft Office Suite, including Word, Excel, and PowerPoint, to create reports, documents, and presentations related to customer service, knowledge of basic internet and computer troubleshooting to assist customers with connectivity issues or navigating online platforms, and lastly, familiarity with customer service metrics and ability to analyze and report on key performance indicators (KPIs) such as response time, first contact resolution rate, and customer satisfaction scores.

I always strive to expand my knowledge and stay updated with the latest trends and technologies in my field. I have a track record of dealing with clients in various industries, including financial and retail industries, and I am confident that I can handle any project.

If you're looking for a dedicated and reliable freelancer, look no further! I look forward to working with you and helping you achieve your business goals.