Computer Technician/Owner, PC Doctor Computer Repair, Nueva Ecija, Philippines 2007 – Present
•Electronic Mail — 100% responded “Every day.”•Telephone — 100% responded “Every day.”•Answer user inquiries regarding computer software or hardware operation to resolve problems.•Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities.•Performed customer services on different firms’ departments and resolved hardware and software technical problems in the system elements
after detailed analysis, including computer failures and software malfunctioning. •Resolved customer complaints and concerns with strong verbal and negotiation skills.•Displayed courtesy and strong interpersonal skills with all customer interactions.•Maintained composure and patience in face of difficult customer.•Performed light Network Administration for the newly installed machines for the users: Login issues, Password re-set, e-mail login.•Performed hardware and software installation and provides high-level customer care, training, and technical support.•Mobile Device Management (MDM) support for both Android and iOS users.•Provide recommendations to others about computer hardware.•Provided solutions and technical guidance to clients facing technical issues and difficulties.•Provide desktop, printer, phone and basic network support clients.•Working knowledge of internet security and data privacy principles and standard practices.
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