Below is the Summary of Experience and Skills
• Doing cold outreach via
• Offering help to clients to improve their delivery of
financial statements and KPI reporting.
• Pulling up data, searching for prospects depends on my
Cofounder’s request.
• Provide excellent service by responding to their inquiries
via
• Managing my Cofounder’s calendar.
• Completing some other extra tasks on Notion.
VA SDR/Writer in
• Reaching out to prospects via LinkedIn and
• Cold Calling
sending
• As a writer, I am making sure that the 100 plus SDRs are
sending the appropriate responses as fast as I can by
responding to their questions.
• Create a content sequence for each
campaign at the same time, writing effective scripts and
rebuttals using Google Suite and Trello boards.
Virtual Assistant / Customer Support Representative / Recruitment Specialist in Lawn Love Care
• Provide excellent customer service by responding to customer interactions via the telephone,
• Resolves customer inquiries and concerns with first call resolution; assist with the members' needs regarding benefits, eligibility, claims, financial spending accounts, and correspondence.
• Answers customer's questions to help guide and educate them through selecting the best benefit plan options.
• Assist in discounts that they are eligible for.
• Encourages self-sufficiency by assisting members in navigating company websites, cell phone applications, and tools.
• Take ownership of each call to build rapport by providing resolutions on behalf of the member in real-time.
• Cold calling possible lawn pros and have them on board to claim some jobs.
Sales Representative in Expedia
-Helping customers with hotel reservations, flights, and car rental.
-Coordinate and update spiels with other supervisors.
-Creating urgency statements to make sure that every inquiry will be converted to a sale.
-Monitor and update managers about team statistics including sales execution planning.
-Make sales for the company.
-Effectively used consulting, coaching, customer service, inside sales, and aggressive sales skills to maximize revenues.
- Strategically utilized reports to meet performance expectations, achieve goals, and hit sales quotas.
- Resolve customer issues and escalations.
Customer Support at AT&T
- Help customers inquiring about their bills.
- Help them to transfer billing responsibility from one account to another.
- Giving personal and sincere suggestions about their mobile plans or upgrading their phones.
- Providing a great customer experience by being friendly, sincere, and enthusiastic.
- Making them feel that they are valued and important to us.
- Assisting with other account changes or online account inquiries.
Activation Specialist in Onstar
- Activating Onstar services in GM vehicles.
- Explaining all the features and benefits that they will get from Onstar.
- Up-selling or offering renewals for the members.
- Resolving customers' concerns and other account issues.
- Making sure that we will pass our language audit every month.
*Subject Matter Expert
*Escalation Specialist (Support)
*Phone and
*Sales Representative
*Excellent typing skills
For the complete and detailed data of experiences. Please visit the link below.
file:///C:/Users/
“I have one of the best VAs I've had in a long time...she's been amazing”
Davonna Willis
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