1e82004088 c9900f9 b 8ddd94e

Customer Service, Social Media Manager, Executive Asst

99 ID PROOF
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EXPECTED SALARY
Php 80,000.00/month
( $1,521 USD )
EDUCATIONAL ATTAINMENT
Bachelors degree
AVAILABILITY
40 hrs/wk
( $8.79 USD/hr )
EXPERIENCE OVERVIEW
9 Years Customer Service 5 Years Inside Sales Specialist 3 Years Executive Assistant 3 Years Social Media Manager
BASIC INFORMATION
Reviews:

There is a review on this worker profile. Only upgraded employers can view reviews.

Age:
43
Gender:
Female
Location:
Gerona, Tarlac
Tests Taken:

DISC
Dominance:31%
Influence:28%
Steadiness:34%
Compliance:7%

Last Active:
February 2nd, 2023 (4 days ago)
Member Since:
March 12th, 2019
SKILL SUMMARY

Customer Service
Conflict Resolution
Rapport/Relationship Building
Excellent Communication Skills
Troubleshooting Service and Support
Great Attention To Details
Can Type 60-70 wpm
Events/Project Management
Forecasting 
Social Media Management
CRM Management
Website Management
Graphics/Video Editing Through Canva
SMS / Email Management,Calendar Management 


PINEAPPLE STAFFING  - (August 2020- March 8,2022)Customer Service /Marketing Specialist/Executive Assistant
-Inbound and outbound calls
Posted on Facebook, IG, Tiktok, and YouTube
Canva
Text, Email, and Calendar Management
Travel booking, visa application, and hotel reservation.

ROCKET STATION  - (April 2019- August 2020)Lead Manager
Customer Service - answered the phone for real estate inquiries (inbound and outbound), proficient in handling objections for seller leads, determining between warm or cold leads.
CRM management (Podio)
-Text and Email Campaigns, Email Campaigns, sorted leads


PRODEJI- (February 2019- April 2020 (part time)Executive Assistant
Customer Service - answered the phone for real estate inquiries (inbound and outbound), proficient in handling objections for seller leads, determining between warm or cold leads.
CRM management (Podio)
-Text and Email Campaigns, Email Campaigns, sorted leads


EMAPTA- (May 2017- February 2019)Customer Service - they assigned me to work remotely for a catering services company in Canada.
Lead generation, account maintenance, processed orders, invoicing, processed payments, accounts receivable and collections.customer service


EMERSON ELECTRIC ASIA LTD. -(February 2006- October
2014)
It is a BPO and an HVAC multinational corporation that manufactures and provides engineering services. I was assigned to do Customer Services when I started in 2006. I provided assistance with various types of calls from wholesaler and distributors nationwide (US), like price and availability, entered and track orders, cancel orders and processed invoices.

CUSTOMER SERVICE (February 2006-August 2008)It is a BPO and an HVAC multinational corporation that manufactures and provides engineering services. I was assigned to do Customer Services when I started in 2006. I provided assistance with various types of calls from wholesaler and distributors nationwide (US), like price and availability, entered and track orders, cancel orders and processed invoices.

INSIDE SALES SPECIALIST (August 2008-February 2013)
ACCOUNT MANAGEMENT
Supported post-sales activities by monitoring customer orders and creating status reports.
Supported Customer Service through the following:
Handle major technical issues and problems
Updated on new styles and prices created for customers.
Provided solutions on business operation issues such as receivables, material/ product returns, warranty, price discrepancies, and defective products.
CREATING BUSINESS OPPORTUNITIES
Pursue new businesses by supporting US Sales Managers on the following:
Defining NBO and matching product profiles
Probing prospects, evaluating, and setting up new OEM accounts
Supported business growth.
Supported sales activities of the managed accounts.
Supported product samples of compressors for product testing
Conduct, process,ed and recommend resolutions on pricing negotiations.

MARKETING SPECIALIST (February
2013-October 2014)
I was promoted to Marketing Specialist II and was assigned to do Permission Marketing, Educational Support Duties, Lead Generation, Media Services Management, and Events Management

CENTRAL LUZON DOCTOR'S HOSPITAL (March 2004 - February 2006BILLING CLERK
This Company is both a Hospital and an Educational Institution where I updated patient charge slips into the Hospital’s database, managed and organized medical charts, managed inventories of medical supplies, worked with Collection and Legal department by monitoring client’s accounts. I also encoded materials in support of the activities of the school, I provided reports, supported outgoing communications and managed documents

CYBER CITY TELESERVICES (July 2001 - August 2002
CUSTOMER SERVICE
It is a call center where I provided customer support, sold line products over the phone, and provided constant coaching, mentoring, and assisted colleagues.

WORKER SKILLS
TOP SKILLS
  • Admin Assistant
  • Data Entry
  • Email Management
  • Event Planner
  • Excel
  • Personal Assistant
  • Project Coordinator
  • Graphics Editing
  • Logo Design
  • Customer Support
  • Email Support
  • Phone Support
  • Social Media Moderation

Office & Admin (Virtual Assistant)
EXPERIENCE

Most of my work experience has been in BPO Companies for more than 10 years. I worked and supported USA, Asia Pacific Region and most recently - Canada.

SKILL RATING
  • Admin Assistant
  • Appointment Setter
  • Data Entry
  • Email Management
  • Event Planner
  • Excel
  • Human Resource Management
  • Personal Assistant
  • Project Coordinator
  • Quality Assurance
  • Recruitment Assistant
  • Research
  • Transcription
  • Travel Planning

English
SKILL RATING
  • Speaking
  • Writing

Graphics & Multimedia
SKILL RATING
  • Graphics Editing
  • Logo Design
  • Video Editing

Customer Service & Admin Support
SKILL RATING
  • Customer Support
  • Email Support
  • Phone Support
  • Social Media Moderation

Professional Services
SKILL RATING
  • Real Estate Services

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