Donardo

Customer Service, Technical and Telemarketing Representative.

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Overview

Looking for full-time work (8 hours/day)

at $4.00/hour ($704.00/month)

Bachelors degree

Last Active

July 6th, 2024 (6 days ago)

Member Since

March 11th, 2019

Profile Description

I am Upgrade to see actual info Upgrade to see actual info Jr, 33 years old from Bacolod City, Philippines. I have been a customer service representative for more than 9 years in the BPO industry. During my tenure, I worked with various accounts, enhancing my skills and knowledge on how to be an effective customer service representative. I have experience with accounts such as Comcast DTA Activations, Sears Canada Parts and Repair Services, Sears Canada Catalogue, Comcast Retentions, and Comcast Technical Support (CDV).
The skills I acquired during my work in these accounts proved valuable when I transitioned to working from home in January 2019. Since then, I have been involved in several freelancing projects, with a focus on telemarketing. One notable project involved working with a lead generation company for health insurance, utilizing Convoso—an auto-dialer. In this role, incoming calls prompted us to inquire if potential leads were already insured. We employed a highly effective rebuttal script that significantly contributed to securing sales. Upon receiving a positive response, we seamlessly transferred clients to a sales representative in their respective state. This project, spanning six months, underscored my adaptability and commitment to achieving tangible results. 
In terms of experience, I can confidently state that I possess comprehensive expertise in both telemarketing and customer service. I am enthusiastic about further training and readily adaptable to any tools provided.

Top Skills

Customer Support

Customer Support » Sales Support

Customer Support » Phone Support » English Speaking

Other Skills

Real Estate » Lead Generation

Customer Support » Technical Support

Customer Support » Phone Support

Office and Administration » Personal Assistant

Real Estate » Appointment Setting

Customer Support » Email Support

Customer Support » Forum Community Moderation

Office and Administration » Microsoft Excel

Office and Administration » Data Entry

Marketing » Craigslist Posting Marketing

SEO » Private Blog Network

Office and Administration » Email Management

Basic Information

Age
34
Gender
Male
Website
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Address
Bacolod, Negros Occidental
Tests Taken
IQ
Score:  125
DISC
Dominance: 41%
Influence: 15%
Steadiness: 16%
Compliance: 29%
English
C2(Advanced/Mastery)
Uploaded ID
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