8db0248c0fdd 91

Customer Service and Email Support Specialist

85 ID PROOF
Timeproof:
EXPECTED SALARY
Php 30,000.00/month
( $555 USD )
EDUCATIONAL ATTAINMENT
College Level
AVAILABILITY
40 hrs/wk
( $3.21 USD/hr )
EXPERIENCE OVERVIEW
5 years in BPO industry and 1 year as CSR (home-based)
BASIC INFORMATION
Age:
30
Gender:
Female
Tests Taken:
IQ
Score:  135
English
 C1(Advanced)
Last Active:
June 30th, 2022 (4 days ago)
Member Since:
March 7th, 2019
SKILL SUMMARY

I have more than five years of experience as a call center agent and I have worked with different BPO companies with different lines of businesses. I have also undergone extensive trainings for customer service which made me an expert on this field and I was able to hone my skills through email, chat, and phone.
I was one of the top customer service agent who was consistent in passing/meeting the targets or metrics set (i.e., Attendance, Customer Satisfaction, Quality, and Productivity). This just shows that I am very much dedicated to performing the role given to me and will surely use all experience and trainings earned to be able to provide outstanding customer service.
Here are some of the tools/softwares/platforms which I am familiar with:
-Zendesk
-Freshdesk
-Slack
-Oracle
-Magento
-Google Mail, Docs, Drive
-Dropbox
-Google Hangouts
-Skype, Zoom,
-Google Calendar, Calendly

WORKER SKILLS
TOP SKILLS
  • Customer Support
  • Email Support
  • Phone Support
  • Tech Support

Customer Service & Admin Support
EXPERIENCE

I have 5 years experience in a BPO industry. I've handled TSR, CSR, and Email and Chat Support tasks. In addition, I also have one year experience as a Customer support agent for an online business. It was a work from home setting and my tasks include processing refunds, approving orders, answering tickets via Zendesk, and doing live chat support.

SKILL RATING
  • Customer Support
  • Email Support
  • Phone Support
  • Tech Support

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