I have more than five years of experience as a call center agent and I have worked with different BPO companies with different lines of businesses. I have also undergone extensive trainings for customer service which made me an expert on this field and I was able to hone my skills through
I was one of the top customer service agent who was consistent in passing/meeting the targets or metrics set (i.e., Attendance, Customer Satisfaction, Quality, and Productivity). This just shows that I am very much dedicated to performing the role given to me and will surely use all experience and trainings earned to be able to provide outstanding customer service.
Here are some of the tools/softwares/platforms which I am familiar with:
-Google Mail, Docs, Drive
-Google Calendar, Calendly
I have 5 years experience in a BPO industry. I've handled TSR, CSR, and Email and Chat Support tasks. In addition, I also have one year experience as a Customer support agent for an online business. It was a work from home setting and my tasks include processing refunds, approving orders, answering tickets via Zendesk, and doing live chat support.
Onlinejobs.ph "ID Proof" indicates if "they are who they say they are".
It DOES NOT indicate skill level.
ID Proof scores are 0 - 99 with 99 being the best. It is calculated based on dozens of data points.
It's intended to help employers know who they're talking to is real, and not a fake identity.