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Rockstar Virtual Assitant/Email and Chat Support Specialist

99 ID PROOF
Timeproof:
EXPECTED SALARY
Php 30,000.00/month ( $631 USD )
20 hrs/wk ( $7.18 USD/hr )
EDUCATION
Bachelors degree
EXPERIENCE
12 years experience in Customer Service, 1 year experience as Virtual Assitant
BASIC INFORMATION
Age:
40
Gender:
Male
Tests Taken:
IQ
Score:  125

DISC
Compliance:23%
Dominance:30%
Influence:7%
Steadiness:40%

English
 C2(Advanced/Mastery)
Last Active:
2020-08-12
Member Since:
2019-03-01
SKILL SUMMARY

I am currently working as a Virtual Assistant for an Insurance Agency based in Florida, USA. I have also been a customer service professional for about 12 years and have handled different types of accounts. Most of my work exoczrences are from the BPO industry. Some of the accounts that I have handled are related to sales, insurance, vacation and airline reservation. I also have exnxddence in the back office processes including email support and mentoring new hires. I believe that the most significant work extcmxence for me was when I became a Subject Matter Expert for almost 7 years in an Airline where I took escalation calls for escalated concerns and also mentored newly hired customer service representatives. I am also very proficient with MS Word and MS Excel.
I can easily learn and can work independently or with a team. I believe that my 12 years of exshqdence in the industry will be a very good foundation in the success of your business.

WORKER SKILLS
TOP SKILLS
  • Admin Assistant
  • Data Entry
  • Email Management
  • Speaking
  • Customer Support
  • Email Support
  • Phone Support

Office & Admin (Virtual Assistant)
EXPERIENCE

I am currently working as a Virtual Assitant for an Insurance Agency. I am in-charge in the compliance program to make sure that all our insurance policyholders are in compliance with the state laws. I send emails to clients and add important data to our database.

SKILL RATING
  • Admin Assistant
  • Appointment Setter
  • Data Entry
  • Email Management
  • Excel
  • Personal Assistant
  • Quality Assurance
  • Travel Planning

English
EXPERIENCE

I have been working in the Business Process Outsourcing industry for 12 years and the main language that I use is English. I speak to English speaking customers all the time and can resolve difficult situations using the English language.

SKILL RATING
  • Speaking
  • Tutoring Teaching
  • Writing

Marketing & Sales
EXPERIENCE

I have 1 year experience in marketing and Sales. I have worked as a telemarketer and sales representative for a hotel and vacation package reservation company.

SKILL RATING
  • Facebook Marketing
  • Sales Representative
  • Telemarketing

Customer Service & Admin Support
EXPERIENCE

I have 12 years experience with Customer Service and Admin Support. I have handled different products including car loans, Group Insurance, vacation and Airline reservations. I've worked as an escalation agent for customers who ask to speak with a supervisor or to escalate their concerns. I also have experience in email support and chat support where I handled complex escalation concerns through email or chat.

SKILL RATING
  • Customer Support
  • Email Support
  • Phone Support
  • Tech Support

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