Virtual Assistant/Admin/Customer Service/e-Commerce/ Research/Marketing

Overview

Looking for full-time work (8 hours/day)

at $6.00/hour ($1,056.00/month)

Bachelors degree

Last Active

April 19th, 2024 (6 days ago)

Member Since

February 25th, 2019

Profile Description

Freelance VA/Web Dev. | June 2018 - Present 
•Provides administrative services to clients remotely 
•Provides Web development and maintenance services

Healthcare Advisor at UnitedHealthGroup |Upgrade to see actual info
•Assist patients in making an educated, informed decision about their healthcare eligibility, benefits and claims.

Customer Service at ePerformax BPO |Upgrade to see actual info 
•Provides customer support for an e-commerce site by helping resolve issues between buyers and sellers.

Technical Support at Stream Global |Upgrade to see actual info 
•Provided technical support to end-users and small-medium businesses, leveraging broad-based expertise to handle problem identification, diagnosis, resolution, and escalation via helpdesk system, telephone, and remote support tools.

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For the past 5 years, I've had the opportunity to work with top contact centres here in the Philippines, providing awesome customer service to clients all around the world.

- I worked as a Technical Support Representative for a multinational computer technology company based in the US for a year. I helped home users and small and medium-sized businesses identify and resolve any software or hardware related issues over the phone.

- Then, I joined a multinational e-commerce corporation based in the US as a Customer Service Representative for a couple of years. I helped buyers and sellers with their claims/cases, account management/limitation concerns, pre and post-sale transactions.

- In the middle of 2015, I ventured into the health care industry. I worked as a Health Advisor for the largest health care company in the US for more than 2 years. I helped members understand their health care benefits, coverage, claims, and monthly premiums.

- On the 1st quarter of 2018, I started working remotely as an English Instructor. I provided private English lessons through Skype.

- After a couple of months, I attended and completed a 3-week intensive training program to become a rockstar virtual assistant. The training enabled me to properly manage time, multi-task, develop a strong branding strategy, achieve thoroughness and accuracy when accomplishing a task, and improved my analytical and research skills.

-Around June 2018, I started working as a VA, SEO Specialist and Web Developer. 
My tasks were as follows:
>> Admin tasks (generate reports, track progress)
>> Marketing research
>>SEO
>>Website maintenance
>> Social media management (I used Canva for designing)
>> Create guides/manuals/how to tutorials>> Test the apps for errors or bugs
>> Provide customer support through email
>> other one-off projects.

My Resume and Portfolio can be viewed here: Upgrade to see actual info
- Skype ID: Upgrade to see actual info