MARK
Medical Billing Specialist | Customer Support
Verified
With Timeproof
Overview
Looking for full-time work (8 hours/day)
at $4.97/hour ($960.00/month)
Associates degree
Last Active
June 3rd, 2026 (6 days ago)
Member Since
February 20th, 2019
Profile Description
Results-driven Medical Billing Specialist and Customer Service Representative with years of experience in healthcare revenue cycle management and patient support.
I specialize in full-cycle medical billing, including claims submission, denial management, AR follow-ups, and payment posting. I have successfully processed 100+ claims daily, reduced denial rates by up to 25%, and improved reimbursement turnaround times through proactive payer communication.
With a strong background in customer service, I consistently deliver high-quality support, maintaining 90%+ customer satisfaction by resolving inquiries efficiently and explaining complex insurance processes clearly.
Why We Would Be a Great Fit
If you are looking for someone detail-oriented, dependable, and able to work independently, we would be a great fit. I understand the importance of accuracy, compliance, and timely communication, especially in healthcare billing and customer support environments.
Services I Offer:
• Medical Billing & Claims Processing
• Insurance Verification
• Claims Follow-Up & Denial Management
• Accounts Receivable Follow-Up
• Customer Service (Phone,
• Data Entry & Administrative Support
• EHR/EMR & Clearinghouse Systems
Why Me?
• Experience in full-cycle medical billing
• Strong understanding of ICD-9, ICD-10 and CPT coding standards
• Proven customer service and communication skills
• Reliable, organized, and able to meet productivity targets in a remote work environment
Top Skills
Customer Support » Phone Support
Experience: 2 - 5 years
I have several years of experience as a Customer Service Representative with TTEC, Continuum, and CGI Philippines, handling high-volume inbound calls, resolving customer concerns, and explaining complex insurance and account information clearly. I assisted customers with prescription inquiries, coverage details, appointments, and general account issues while maintaining professionalism and strong communication skills. I consistently met productivity and quality targets and ensured HIPAA compliance when handling sensitive information in fast-paced and remote environments.
Professional Services » Medical Services » Medical Billing
Experience: 2 - 5 years
I have experience working as a medical biller, where I handled insurance claim submissions, verified patient information and insurance eligibility, and ensured accurate billing using proper medical codes. I also followed up on unpaid or denied claims, communicated with insurance companies to resolve billing issues, and maintained detailed records to ensure timely reimbursement for healthcare providers.
Professional Services » Medical Services » Revenue Cycle Management
Experience: 2 - 5 years
Efficiently manage end-to-end healthcare billing, coding, claims, and collections to maximize revenue and reduce denials.
Other Skills
Office and Administration » Data Entry
Experience: Less than 6 months
Office and Administration » Email Management
Experience: Less than 6 months
Real Estate » Appointment Setting
Experience: Less than 6 months
Real Estate » Lead Generation
Experience: Less than 6 months
Customer Support » Email Support
Experience: 2 - 5 years
I have experience working as an email support, where I assisted customers by responding to inquiries, resolving issues, and providing clear and professional solutions through email. I handled high volumes of messages, ensured accurate information, and maintained a positive customer experience while meeting response time and quality standards.
Basic Information
- Age
- 37
- Gender
- Male
- Website
- Sign Up with Pro Account to View
- Address
- Caloocan, Metro Manila
- Tests Taken
- IQ
- Score: 87
- DISC
- Dominance: 30
- Influence: 14
- Steadiness: 37
- Compliance: 18
- English
- C2(Advanced/Mastery)
- Government ID
- Sign Up with Pro Account to View
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