8d 4cb0d804f29e19d8 0

Virtual Assistant 

80 ID PROOF
Verified
Timeproof:
EXPECTED SALARY
Php 70,000.00/month
( $1,287 USD )
EDUCATIONAL ATTAINMENT
Bachelors degree
AVAILABILITY
40 hrs/wk
( $7.44 USD/hr )
EXPERIENCE OVERVIEW
14 years of experience with customer service, email, chat and back office, order support, and fraud and chargeback management. I also have done transcriptions for TikTok.
BASIC INFORMATION
Age:
39
Gender:
Female
Location:
Cainta, Rizal
Tests Taken:
IQ
Score:  125

DISC
Dominance:34
Influence:28
Steadiness:24
Compliance:14

English
 C1(Advanced)
Last Active:
August 6th, 2022 (5 days ago)
Member Since:
February 15th, 2019
SKILL SUMMARY

I have 14 years of experience with corporate & consumer banking, eCommerce, cards & payment products, and risk policy & ops management, customer service, email, chat and back office, order support, and chargeback management, fraud investigations, KYC/KYB/Due Diligence, cross-functional expertise in underwriting.
As a freelance virtual assistant, I currently provide a number of services for my clients including document preparation, customer service and a lot more. I have an excellent communication skill and I am hungry to learn new things. 
My knowledge of a wide variety of computer programs allows me to easily take on nearly any task I am assigned. I am a quick study and welcome challenges as well. As a detail-oriented and organized professional I take pride in completing assignments on time and with accuracy.

WORKER SKILLS
TOP SKILLS
  • Data Entry
  • Email Management
  • Research
  • Speaking
  • Writing
  • Technical Writing
  • Community Forum Moderation
  • Content Moderation
  • Customer Support
  • Email Support
  • Phone Support
  • Social Media Moderation

Office & Admin (Virtual Assistant)
EXPERIENCE

I have an email management experience. I am familiar with gdocs, gsheets, etc. I also know how to use PDF Acrobat, Microsoft Office, Skype, Slack and basic CRM management.

SKILL RATING
  • Admin Assistant
  • Data Entry
  • Email Management
  • Excel
  • Quality Assurance
  • Recruitment Assistant
  • Research
  • Transcription

English
EXPERIENCE

I have a good command in speaking and writing in the English language.

SKILL RATING
  • Speaking
  • Tutoring Teaching
  • Writing

Writing
EXPERIENCE

I have experience in creating standard operating procedures for organization processes.

SKILL RATING
  • Technical Writing

Sales and Marketing
SKILL RATING
  • Craigslist Marketing
  • Direct Mail Marketing
  • Email Marketing
  • Instagram Marketing
  • Lead Generation
  • LinkedIn Marketing
  • SEO
  • Social Media Marketing

Finance & Management
EXPERIENCE

I have a strong background with compliance, risk and fraud management. I know the ins and outs of the credit card and payments ecosystems. I have experience in working with an issuing bank, acquiring bank, and PSP as a fraud analyst.

SKILL RATING
  • Financial Analysis

Customer Service & Admin Support
EXPERIENCE

I have 3 years of experience taking in calls, answering emails and chat to resolve customers' issues and queries.

SKILL RATING
  • Community Forum Moderation
  • Content Moderation
  • Customer Support
  • Email Support
  • Phone Support
  • Social Media Moderation
  • Tech Support

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