I have 14 years of experience with corporate & consumer banking, eCommerce, cards & payment products, and risk policy & ops management, customer service,
As a freelance virtual assistant, I currently provide a number of services for my clients including document preparation, customer service and a lot more. I have an excellent communication skill and I am hungry to learn new things.
My knowledge of a wide variety of computer programs allows me to easily take on nearly any task I am assigned. I am a quick study and welcome challenges as well. As a detail-oriented and organized professional I take pride in completing assignments on time and with accuracy.
I have an email management experience. I am familiar with gdocs, gsheets, etc. I also know how to use PDF Acrobat, Microsoft Office, Skype, Slack and basic CRM management.
I have a good command in speaking and writing in the English language.
I have experience in creating standard operating procedures for organization processes.
I have a strong background with compliance, risk and fraud management. I know the ins and outs of the credit card and payments ecosystems. I have experience in working with an issuing bank, acquiring bank, and PSP as a fraud analyst.
I have 3 years of experience taking in calls, answering emails and chat to resolve customers' issues and queries.
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