04c8 d1fdb80d9

Customer Service Analytics and Performance Coordinator

92 ID PROOF
Timeproof:
EXPECTED SALARY
Php 40,000.00/month ( $801 USD )
30 hrs/wk ( $6.07 USD/hr )
EDUCATION
Bachelors degree
EXPERIENCE
2 years in Client Services
BASIC INFORMATION
Age:
24
Gender:
Male
Tests Taken:
IQ
Score:  10

DISC
Compliance:36%
Dominance:41%
Influence:7%
Steadiness:17%

English
 C2(Advanced/Mastery)
Last Active:
2019-12-18
Member Since:
2019-02-13
SKILL SUMMARY

Previously worked in a BPO company as a Quality Analyst and Training Coordinator. During my 2-year stay, I was able to help improve and maintain one of its e-commerce account's NPS from 65 to 72 through weekly and monthly assessments of the support team's performance.

AREAS OF EXPERTISE:
- Amazon Vendor Central Proficiency (Product Listing & Data Entry)
- Client Services (Voice, Email, Social Media, & Chat Support)
- Product Trainer (Training New Hires)
- Quality Control (Weekly to Monthly Performance Assessments)
- Basic Research Skills
- Administrative Tasks (Ad hoc projects for the Upper Management)
- Excellent English Writing and Communication Skills
- Mathematically Inclined (Secondary Level Quiz Bee Champion)
- MS Office Proficiency (Excel, Word, & PowerPoint)
- AirTable Proficiency
- Google Apps Proficiency (Mail, Docs, Spreadsheet, Drive, & Slides)
- Slack Proficiency
- Shopify Proficiency
- Fast Typing Speed (Average 90 WPM)

QUALITIES:
- Strong Analytical Mind
- Stellar Attention to Detail
- Quick Learner
- Strong Work Ethics
- Adherence to Strict Deadlines
- Laser-like Focus

WORKER SKILLS
TOP SKILLS
  • Admin Assistant
  • Data Entry
  • Email Management
  • Excel
  • Personal Assistant
  • Project Coordinator
  • Quality Assurance
  • Speaking
  • Writing
  • Editing Proofreading
  • Customer Support
  • Email Support
  • Phone Support
  • Social Media Moderation
  • Tech Support

Office & Admin (Virtual Assistant)
SKILL RATING
  • Admin Assistant
  • Data Entry
  • Email Management
  • Excel
  • Personal Assistant
  • Project Coordinator
  • Quality Assurance

English
SKILL RATING
  • Speaking
  • Writing

Writing
SKILL RATING
  • Editing Proofreading

Customer Service & Admin Support
SKILL RATING
  • Customer Support
  • Email Support
  • Phone Support
  • Social Media Moderation
  • Tech Support

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