"Be the change that you wish to see in the world" – Mahatma Ghandi
With over 6 years experience in Customer Service and Admin Support; Sales & Marketing for over 2 years under my belt, I can help you with your business to thrive so that you'll have more time to focus on growing your business more.
What I do - I'm responsible for database entry & social media management that includes uploading property listings, creating
• Working as a VA - Property Specialist for Vacation Rentals, which manages client's property listings and publishing in different platforms e.g. AirBNB,
• A results-driven individual who is eager to learn more and open with new ideas to improve my craft. To take that leap to expand my horizons and reach my full potential. Believes in collaboration in harnessing team's creativity.- But that's enough about me. I'm more excited about what I can do for you.
If you're looking for quality work that can add value to your organization through a structured and systematic approach to marketing, data entry, and social media management. Someone who can also multitask, work in a fast paced environment while providing excellent customer
If you're a company that is looking for someone to maintain your business and take it to the next level - I'm your
Developing a good rapport and regular communication is important to me. I pride myself on providing a great quality of work, will never complete a project until the client is 100% satisfied. All my experiences is underpinned by a strong background in customer and administrative support, to ensure optimal and efficient results.
So let's chat - I love meeting new people and learning about their business, so if you feel that I can help you. I look forward to speaking with you soon.
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Previous Experiences / Background:
Call Center / Outsource jobs - experiences
• Inbound / Outbound
• Client / Admin support
• B2B
• Technical assistance
• Organize conferences / summits
SEO related jobs:
• content/article writing to promote a website & products/solutions
• content/article writing to promote summits and conferences
Companies I worked with:
• SunLife Insurance Canada
• Innoxcell Marketing Hong Kong
• Unitedhealthcare Insurance US
• Dish Network
• T-mobile Telecommunications
• Real Estate Properties Phil.
Innoxcell Hong Kong based
• (B2B) responsible for gathering key-decision makers mostly C-suite executives
• discussing potential business opportunity and collaboration
• works with the conference production team to develop and organize the event/campaign globally
• provides integrated client and business development services
• cold calling and selling to a list of prospective delegates
• daily management and maintenance of records
• achieve monthly and overall revenue targets
• support delegates through the registration process
• handles marketing and client development specializing in content marketing, lead generation and thought leadership roundtable
• organize summits which essentially are 2-day conferences and exhibitions bringing together leading security experts around the globe to discuss Cyber-security, Financial-Economic Crime, Risk & Fraud, Legal and Regulatory Compliance
showcasing the latest technology e.g. artificial intelligence, data analytics and cyberintelligence in preventing white-collar crimes like fraud, bribery and money laundering.
Unitedhealthcare Insurance
• knowledgeable in responding and resolving customer service inquiries and issues, handling clients with their benefits, eligibility and claims, financial spending accounts and correspondence
• triage with care providers on behalf of the members with appointment scheduling
• help in guiding and educating members about fundamentals and benefits of consumer-driven
• has flexibility to customize approach to meet all types of member communication styles
• research complex issues across multiple databases and work with support resources to resolve client's concerns
• proficient in conflict management skills
• proficient in problem-solving approach to quickly assess current state and formulate recommendations
• meet performance goals established for the position in the areas of: efficiency, call quality, excellent customer satisfaction, attendance and first-call resolution
• demonstrates ability to listen skillfully and attentively, collect relevant information
“I have one of the best VAs I've had in a long time...she's been amazing”
Davonna Willis
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