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Technical Support/Customer Service Representative / Data Encoder

70 ID PROOF
Timeproof:
EXPECTED SALARY
Php 20,000.00/month
( $370 USD )
EDUCATIONAL ATTAINMENT
Associates degree
AVAILABILITY
30 hrs/wk
( $2.85 USD/hr )
EXPERIENCE OVERVIEW
4 Years Voice in BPO Industry & 1 Year Non-Voice in BPO
BASIC INFORMATION
Age:
32
Gender:
Female
Tests Taken:
IQ
Score:  110

DISC
Dominance:26%
Influence:14%
Steadiness:33%
Compliance:27%

English
 C2(Advanced/Mastery)
Last Active:
June 24th, 2022 (7 days ago)
Member Since:
February 1st, 2019
SKILL SUMMARY

I handled incoming calls from customers across the United States who's calling in to update their equipment and even troubleshoot if there's an issue with their services specifically (TV, Phone and Internet). I'm not only handling calls but also I'm the one who's responsible to record and save all the information we have/had discussed throughout our conversation on every call. Later on, as we upgraded our skill, I also accepted calls who wants to get, activate and troubleshoot radios inside their cars. I've been doing inbound calls for 4 years from 2016 until in the mid of 2020.

Update: 
I work now as a Retention Specialist. I am handling emails everyday in Shopify. I am responsible in answering all queries of our Customers across the the Globe. 

I want a long term and stable job where I can help you to the success of your business.                                                                                                                                                                                                   

WORKER SKILLS

Office & Admin (Virtual Assistant)
EXPERIENCE

I have 4 years experience as Secretary/Jewelry Appraiser.

SKILL RATING
  • Admin Assistant
  • Appointment Setter
  • Data Entry
  • Email Management
  • Event Planner
  • Excel
  • Human Resource Management
  • Personal Assistant
  • Project Coordinator
  • Quality Assurance
  • Recruitment Assistant
  • Research
  • Transcription
  • Travel Planning

English
EXPERIENCE

I have 5 years work experience in speaking English. 

SKILL RATING
  • Speaking
  • Translation
  • Tutoring Teaching
  • Writing

Writing
SKILL RATING
  • Blogging
  • Copywriting
  • Creative Writing
  • Ebook Writing
  • Editing Proofreading
  • Ghost Writing
  • Technical Writing
  • Web Content Writing

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