SMM+ Customer Service & Support + GVA

Overview

Looking for gig work

at $7.00/hour

Bachelors degree

Last Active

January 27th, 2024 (84 days ago)

Member Since

January 31st, 2019

Profile Description

**Social Media Manager
I handle all social media account postings, engagements, and marketing (Facebook, Instagram, LinkedIn, TikTok, YouTube, and Twitter). Content creation, graphic design, photo editing, video editing, logo editing, web design and management, product management, Email management, marketing, and automation. Landing pages, calendar management. Excel and Spreadsheet, Word and Docs.

Can work with Canva, Photoshop, Filmora, basic Adobe Illustrator, and Adobe Premiere Pro. Google docs, spreadsheets, Gmail, and Google Calendar. Microsoft office. Zoom, Skype, and Meet. GoDaddy Website, Shopify, and Kajabi. Some knowledge of Mojo and KVCore. Some Zappier, MailChimp, ActiveCampaign, Click Funnels, and RingCentral.
Pretty much well-rounded and can learn new things and am excited about exploring new systems and tools.

**Customer Service**
-answer calls about the money transfer sent
-trace and locate the money transfer
-change details whenever possible and allowed
-create reports and tickets for customer requests and complaints
-regularly check AML as part of the process
-communicate with another department whenever needed
-reply to emails
-escalate issues to the proper team if the need arises
-receive reports about fraud and educate the customer

**Technical Support Representative**
-answer calls related to the internet and phone service
-refresh the internet signal whenever needed
-answer queries
-escalate to a higher-level if needed
-add modem
-check CRM
-educate customers
-sell service if applicable
-promote customer satisfaction

**Accounting Support**
-collects the invoice from the receiving department and compares it with receipts from purchasing
-sort receipts according to the term (C.O.D, N.O.D, 7-days term, 15-days, and 30-days term) of payment
-encode the invoices into the CRM of the Suppliers
-create debit memos for suppliers' charges (plastic and B.O)
-transmit completed and processed invoices to head office for payment
-communicate with suppliers about the lacking deliveries, whenever needed.