Current Employment Status:
Hired Part Time on May 16, 2023

Rivy

Your Virtual Sidekick:Let's Tackle Tasks, Analyze Data and C

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Overview

Looking for full-time work (6 hours/day)

at $12.00/hour ($1,584.00/month)

College Level

Last Active

March 23rd, 2024 (6 days ago)

Member Since

January 29th, 2019

Profile Description

Curious of what I can bring to the table?

Improve Customer Trust and Satisfaction
Increase Appointment Bookings
Boost Sales Performance

Here are a few things you can offload to me:

Customer Service:
1.Responding to customer inquiries via email, chat, or phone.
2.Handling customer complaints and resolving issues efficiently.
3.Managing customer accounts and updating contact information.
4.Providing product or service information to customers.
5.Processing returns, refunds, or exchanges.
6.Collecting customer feedback and forwarding it to the relevant departments.
7.Assisting with order tracking and shipment inquiries.

Tools:
CRM: Salesforce, Zoho, Hubspot
Task Managers: Asana, Trello
Communication Tools: Slack, WhatsApp

Appointment Setting:
1.Scheduling appointments and meetings for clients or teaUpgrade to see actual infombers.
2.Coordinating schedules and ensuring availability of all parties involved.
3.Sending appointment reminders to clients via email or SMS.
4.Rescheduling appointments as necessary and updating calendars accordingly.
5.Confirming appointments and ensuring all necessary details are provided to clients.
6.Maintaining accurate records of appointments and client preferences.
7.Following up with clients to confirm satisfaction and gather feedback after appointments.

Tools:
Schedule Management: Google Calendar, Microsoft Outlook, Calendly
Appointment Confirmations: Gmail, Outlook, Slack, Help Scout
Data Entry: Zoho CRM, Google Sheets, Microsoft Excel
Documentation: Microsoft Word, Google Docs

Sales:
1.Prospecting for new leads through cold calling, email outreach, or networking.
2.Qualifying leads based on predefined criteria and identifying potential opportunities.
3.Conducting product or service presentations and demonstrations to prospects.
4.Negotiating terms and closing sales deals with clients.
5.Following up with leads to nurture relationships and address any concerns.
6.Updating CRM systems with relevant lead and sales information.
7.Collaborating with marketing teams to develop sales materials and strategies.

Tools:
CRM: Salesforce, Hubspot, Zoho, Apollo
VoIP: RingCentral, Dialpad, Aircall, Zoiper
Customer Communication Platform: Slack, WhatsApp
Others: Outlook, Microsoft Excel, Zoom, Calendly

My mission is simple: to contribute to your success.

Don't let obstacles hinder your business growth. Reach out today, and let's discuss how I can propel your business forward.

Together, we can elevate your business to new heights!

Top Skills

Real Estate » Appointment Setting

Experience: 1 - 2 years

Customer Support

Experience: 5 - 10 years

Office and Administration » Email Management

Experience: 2 - 5 years

Other Skills

SEO

Experience: Less than 6 months

Real Estate » Cold Calling

Experience: 2 - 5 years

Customer Support » Phone Support

Experience: 5 - 10 years

Customer Support » Sales Support

Experience: 2 - 5 years

Marketing » Email Marketing

Experience: 1 - 2 years

Marketing » Telemarketing

Experience: 6 months - 1 year

Professional Services » Management Services » Administrative Management

Experience: 1 - 2 years

Real Estate » Lead Generation

Experience: 1 - 2 years

Customer Support » Technical Support

Experience: 2 - 5 years

Office and Administration » Calendar Management

Experience: 2 - 5 years

Office and Administration » Data Entry

Experience: 1 - 2 years

Marketing » Social Media Management » Social Media Marketing

Experience: Less than 6 months

Basic Information

Age
29
Gender
Female
Website
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Address
Talisay City, Cebu
Tests Taken
IQ
Score:  120
DISC
Dominance: 12%
Influence: 28%
Steadiness: 28%
Compliance: 33%
English
C2(Advanced/Mastery)
Uploaded ID
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