Current Employment Status:
Hired Part Time on May 16, 2023
Curious of what I can bring to the table?
Improve Customer Trust and Satisfaction
Increase Appointment Bookings
Boost Sales Performance
Here are a few things you can offload to me:
Customer Service:
1.Responding to customer inquiries via
2.Handling customer complaints and resolving issues efficiently.
3.Managing customer accounts and updating contact information.
4.Providing product or service information to customers.
5.Processing returns, refunds, or exchanges.
6.Collecting customer feedback and forwarding it to the relevant departments.
7.Assisting with order tracking and shipment inquiries.
Tools:
CRM: Salesforce, Zoho, Hubspot
Task Managers: Asana, Trello
Communication Tools: Slack, WhatsApp
Appointment Setting:
1.Scheduling appointments and meetings for clients or tea
2.Coordinating schedules and ensuring availability of all parties involved.
3.Sending appointment reminders to clients via
4.Rescheduling appointments as necessary and updating calendars accordingly.
5.Confirming appointments and ensuring all necessary details are provided to clients.
6.Maintaining accurate records of appointments and client preferences.
7.Following up with clients to confirm satisfaction and gather feedback after appointments.
Tools:
Schedule Management: Google Calendar, Microsoft Outlook, Calendly
Appointment Confirmations: Gmail, Outlook, Slack, Help Scout
Data Entry: Zoho CRM, Google Sheets, Microsoft Excel
Documentation: Microsoft Word, Google Docs
Sales:
1.Prospecting for new leads through cold calling,
2.Qualifying leads based on predefined criteria and identifying potential opportunities.
3.Conducting product or service presentations and demonstrations to prospects.
4.Negotiating terms and closing sales deals with clients.
5.Following up with leads to nurture relationships and address any concerns.
6.Updating CRM systems with relevant lead and sales information.
7.Collaborating with marketing teams to develop sales materials and strategies.
Tools:
CRM: Salesforce, Hubspot, Zoho, Apollo
VoIP: RingCentral, Dialpad, Aircall, Zoiper
Customer Communication Platform: Slack, WhatsApp
Others: Outlook, Microsoft Excel, Zoom, Calendly
My mission is simple: to contribute to your success.
Don't let obstacles hinder your business growth. Reach out today, and let's discuss how I can propel your business forward.
Together, we can elevate your business to new heights!
Experience: 1 - 2 years
Experience: 5 - 10 years
Experience: 2 - 5 years
Experience: Less than 6 months
Experience: 2 - 5 years
Experience: 5 - 10 years
Experience: 2 - 5 years
Experience: 1 - 2 years
Experience: 6 months - 1 year
Experience: 1 - 2 years
Experience: 1 - 2 years
Experience: 2 - 5 years
Experience: 2 - 5 years
Experience: 1 - 2 years
Experience: Less than 6 months
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