f9408 1004 dbc8dd2

Operations Manager / Customer Service Manager

50 ID PROOF
Timeproof:
EXPECTED SALARY
Php 50,000.00/month
( $1,006 USD )
EDUCATIONAL ATTAINMENT
Bachelors degree
AVAILABILITY
40 hrs/wk
( $5.81 USD/hr )
EXPERIENCE OVERVIEW
10 years in BPO, 2 years as a Virtual Assistant handling difference accounts.
BASIC INFORMATION
Age:
33
Gender:
Female
Location:
Cainta, Rizal
Tests Taken:
IQ
Score:  125

DISC
Compliance:73
Dominance:20
Influence:41
Steadiness:98

English
 C1(Advanced)
Last Active:
2021-10-21
Member Since:
2019-01-29
SKILL SUMMARY

<!--[if !supportLists]-->§  <!--[endif]-->Technology proficient
<!--[if !supportLists]-->-   <!--[endif]-->Basic Applications (MS Office, Internet,
etc.)
<!--[if !supportLists]-->-   <!--[endif]-->Advance proficiency in Google Apps (Docs,
Sheets, Drive, Calendar, Gmail, etc)
<!--[if !supportLists]-->-   <!--[endif]-->Repair and Troubleshoot of Computer Hardware
and Software, Network cabling, setup, and termination. Experience in
troubleshooting Outlook, Optic and Internet Connection
<!--[if !supportLists]-->§  <!--[endif]-->Above average verbal
and written communication skills
<!--[if !supportLists]-->-   <!--[endif]-->Fluent in both English and Filipino
<!--[if !supportLists]-->§  <!--[endif]-->Extensive
exposure in related functions / responsibilities
<!--[if !supportLists]-->-   <!--[endif]-->Experience in Technical Support
and Customer Service Support
<!--[if !supportLists]-->-   <!--[endif]-->Good interpersonal skills, open-minded,
hard-working, with initiative, learner and creative
<!--[if !supportLists]-->-   <!--[endif]-->Managing eBay Seller’s account. Handling
orders, inquiries, requests, and escalated issues.
<!--[if !supportLists]-->-   <!--[endif]-->Has extensive exposure in handling a car rental
business
<!--[if !supportLists]-->§  <!--[endif]-->People
Management and Business skills
<!--[if !supportLists]-->-   <!--[endif]-->Coaching/Counseling Agents
<!--[if !supportLists]-->-   <!--[endif]-->Had exposure in Managing Agents
as SME and POC of Team Lead
<!--[if !supportLists]-->-   <!--[endif]-->Participation and exposure in
Call Calibration

WORKER SKILLS
TOP SKILLS
  • Admin Assistant
  • Data Entry
  • Email Management
  • Personal Assistant
  • Quality Assurance
  • Speaking
  • Translation
  • Tutoring Teaching
  • Writing
  • Email Marketing
  • Facebook Marketing
  • Instagram Marketing
  • Sales Representative
  • Inventory Management
  • Customer Support
  • Email Support
  • Phone Support

Office & Admin (Virtual Assistant)
EXPERIENCE

I have 10 years of experience in BPO and 2 years of being a VA. I handled Customer Service and Technical Support accounts. Also has a background on Telco and Financial accounts. I'm currently working as a Virtual Assistant to a Small Business CEO and also the Customer Service Manager of his company. I recently got promoted as the Operations Manager of his new business.

SKILL RATING
  • Admin Assistant
  • Appointment Setter
  • Data Entry
  • Email Management
  • Event Planner
  • Excel
  • Personal Assistant
  • Quality Assurance
  • Recruitment Assistant
  • Research

English
EXPERIENCE

I have worked in the BPO industry since 2007 where English is the main language. I can say that I am very much exposed and familiar in this language and can communicate well.

SKILL RATING
  • Speaking
  • Translation
  • Tutoring Teaching
  • Writing

Marketing & Sales
SKILL RATING
  • Classified Ads Marketing
  • Craigslist Marketing
  • Direct Mail Marketing
  • Email Marketing
  • Facebook Marketing
  • Instagram Marketing
  • Lead Generation
  • LinkedIn Marketing
  • Mobile Marketing
  • Sales Representative
  • Social Media Marketing
  • Telemarketing

Advertising
SKILL RATING
  • Amazon Product Ads
  • Bing Ads
  • Creative advertising
  • Facebook Ads
  • Google AdWords
  • Instagram Ads
  • Other Ad Platforms

Finance & Management
SKILL RATING
  • Accounting
  • Bookkeeping
  • Business Plans
  • Financial Analysis
  • Financial Forecasting
  • Financial Management
  • Inventory Management
  • Investment Researching
  • Payroll

Customer Service & Admin Support
SKILL RATING
  • Customer Support
  • Email Support
  • Phone Support
  • Tech Support

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