Kat was a Human Resources Professional in the Business Process Outsourcing Industry where she directly reported to her manager in Illinois, USA.
She has more than 18 years of Customer Service experience ranging from face-to-face to calls,
Kat has been handling social media management since 2014. One of her clients who had less than 200 followers when she got on board, has now reached more than 400,000 followers. Since she joined the organization in its starting stage, she has helped the company in various processes including writing customer canned replies, company profile, press releases, standard procedures, FAQs, and website content.
As a blogger and content creator, she has headed the management and development of an e-book created by moms. This project along with the creation and moderation of an online community for Filipino homemakers, a website, and partnering with brands are just some of the things that she enjoys as a content creator and project manager.
Kat's goal is to help not only her clients but their customers as well.
I have been helping my client manage their social media accounts as well as writing canned responses for their customer service team. This also includes coordination with different departments to ensure business goals are met. Moreover, I have been e-commerce assistance for a well-known brand on Amazon helping the client on their different platforms as instructed.
I have helped develop training programs as well as conducting them. I currently homeschool my kids and create development programs for my community.
I have been blogging since early 2000. I have partnered with brands to promote their products and services through content writing and social media influence.
I have more than 18 years of experience in Customer Service. I had experience handling face-to-face customers, calls, community pages, email, and chat support.
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