0b49821c0894ed00dd8f

Writer | Virtual Assistant

80 ID PROOF
Verified
EXPECTED SALARY
Php 25,000.00/month
( $463 USD )
EDUCATIONAL ATTAINMENT
Bachelors degree 
AVAILABILITY
20 hrs/wk
( $5.35 USD/hr )
EXPERIENCE OVERVIEW
18+ years experience in Customer Service under BPOs and e-commerce | 8 years Social Media Manager | Writer
BASIC INFORMATION
Age:
40
Gender:
Female
Location:
Quezon City, Metro Manila
Tests Taken:
IQ
Score:  116

DISC
Dominance:34
Influence:9
Steadiness:34
Compliance:23

English
 C2(Advanced/Mastery)
Last Active:
July 1st, 2022 (3 days ago)
Member Since:
January 22nd, 2019
SKILL SUMMARY

Kat was a Human Resources Professional in the Business Process Outsourcing Industry where she directly reported to her manager in Illinois, USA. 
She has more than 18 years of Customer Service experience ranging from face-to-face to calls, emails, and chat support. Kat specializes in customer service, content writing, community management, and social media management.

Kat has been handling social media management since 2014. One of her clients who had less than 200 followers when she got on board, has now reached more than 400,000 followers. Since she joined the organization in its starting stage, she has helped the company in various processes including writing customer canned replies, company profile, press releases, standard procedures, FAQs, and website content. 

As a blogger and content creator, she has headed the management and development of an e-book created by moms. This project along with the creation and moderation of an online community for Filipino homemakers, a website, and partnering with brands are just some of the things that she enjoys as a content creator and project manager.

Kat's goal is to help not only her clients but their customers as well.

WORKER SKILLS
TOP SKILLS
  • Admin Assistant
  • Data Entry
  • Email Management
  • Human Resource Management
  • Personal Assistant
  • Project Coordinator
  • Speaking
  • Writing
  • Blogging
  • Web Content Writing
  • Community Forum Moderation
  • Content Moderation
  • Customer Support
  • Email Support
  • Phone Support
  • Social Media Moderation

Office & Admin (Virtual Assistant)
EXPERIENCE

I have been helping my client manage their social media accounts as well as writing canned responses for their customer service team. This also includes coordination with different departments to ensure business goals are met. Moreover, I have been e-commerce assistance for a well-known brand on Amazon helping the client on their different platforms as instructed.

SKILL RATING
  • Admin Assistant
  • Appointment Setter
  • Data Entry
  • Email Management
  • Event Planner
  • Excel
  • Human Resource Management
  • Personal Assistant
  • Project Coordinator
  • Quality Assurance
  • Recruitment Assistant
  • Research
  • Transcription

English
EXPERIENCE

I have helped develop training programs as well as conducting them. I currently homeschool my kids and create development programs for my community.

SKILL RATING
  • Speaking
  • Translation
  • Tutoring Teaching
  • Writing

Writing
EXPERIENCE

I have been blogging since early 2000. I have partnered with brands to promote their products and services through content writing and social media influence.

SKILL RATING
  • Blogging
  • Copywriting
  • Creative Writing
  • Ebook Writing
  • Editing Proofreading
  • Ghost Writing
  • Technical Writing
  • Web Content Writing

Sales and Marketing
SKILL RATING
  • Affiliate Marketing
  • Facebook Marketing
  • Instagram Marketing
  • SEO
  • Social Media Marketing

Advertising
SKILL RATING
  • Facebook Ads
  • Instagram Ads

Web Development
SKILL RATING
  • Shopify
  • WooCommerce
  • Wordpress Development

Webmaster
SKILL RATING
  • Content Management
  • Cpanel
  • Ecommerce / Shopping Carts
  • Google analytics
  • Wordpress

Graphics & Multimedia
SKILL RATING
  • Graphics Editing
  • Photoshop
  • Video Editing
  • Web page Design

Finance & Management
SKILL RATING
  • Accounting
  • Bookkeeping
  • Business Plans
  • Inventory Management

Customer Service & Admin Support
EXPERIENCE

I have more than 18 years of experience in Customer Service. I had experience handling face-to-face customers, calls, community pages, email, and chat support.

SKILL RATING
  • Community Forum Moderation
  • Content Moderation
  • Customer Support
  • Email Support
  • Phone Support
  • Social Media Moderation
  • Tech Support

Project Management
SKILL RATING
  • Other Project Management
  • Web Development Project Management
  • Writing Project Management

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