Jennifer

Skilled Customer Service Specialist

15 ID PROOF
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Overview

Looking for full-time work (8 hours/day)

at $3.41/hour ($600.00/month)

Associates degree

Last Active

July 31st, 2020 (1337 days ago)

Member Since

January 22nd, 2019

Profile Description

Currently, I am working with Accenture as Customer Service Associates under Verizon Upgrade to see actual info has been three years giving customer satisfaction and being one of the top performers in our project is something I am proud of. I am always hitting the required completed orders for every month and one of the Customer Satisfactory champions in the team where in I was able to gave 10 perfect answered survey in return. Each month will not pass that none of my customers will not answer the survey. I am pretty familiar with MS Word, as this is the platform that we used when creating template for the customers and such. I am also an aspiring Junior Team Lead.
Going back, I worked as a Customer Service Specialist in Globe wherein I processed the applications of the customer or known as Back Office Admin. Alongside with that, I also act as a customer service giving assistance to the customers with their accounts, perks or general inquiries. After Globe, I was hired by Convergys as a Customer Service Representative for AT&T Postpaid account. Same with Globe, customer service is the main description of the job but the only different is we talked to the customer over the phone. What I learned from this was to how to work with your patience and to show genuine empathy with your callers.
I can deliver excellent results as I possesses a combination of skills and experience that can help the company prosper and give an outstanding customer satisfaction.

Top Skills

Customer Support

Customer Support » Email Support

Customer Support » Phone Support

Customer Support » Phone Support » English Speaking

Other Skills

Customer Support » Technical Support

Customer Support » Social Media Moderation

Customer Support » Forum/Community Moderation

Customer Support » Content Moderation/Management

Office and Administration » Translation

Basic Information

Age
Not Specified
Gender
Female
Website
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Address
Tests Taken
IQ
Score:  118
DISC
Dominance: 37
Influence: 16
Steadiness: 12
Compliance: 35
English
C2(Advanced/Mastery)
Uploaded ID
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