QA | Virtual Assistant | Compliance Officer

Overview

Looking for full-time work (8 hours/day)

at $7.00/hour ($1,232.00/month)

Bachelors degree

Last Active

March 1st, 2024 (50 days ago)

Member Since

January 22nd, 2019

Profile Description

I have more than 10 years of BPO experience in different roles including Customer Service, Technical Support, SME, QA, Compliance Officer, VA, and Order Fulfillment role.

I have more than 8 years of extensive experience as a Quality Analyst and Compliance Officer, specializing in call listening, data entry, data validation, verification, and various administrative tasks like call tracking, record maintenance, and optimization. Proficient in Google Suite and Microsoft Word, Excel, and PowerPoint, I excel in creating trends, and reports, and conducting data analysis from Quality Monitoring results. My background includes agent mentoring, coaching, Up Training, New Hire Training, and facilitating center and client calibrations.
In addition, I am a seasoned Customer Service and Technical Support Specialist, handling inbound, and outbound calls as well as email support addressing order, sales, billing, and technical concerns. I am adept at managing diverse and challenging customer interactions. As an Escalation Desk Specialist, I successfully managed client escalations and excelled in order and dispatch tracking, including follow-up calls and emails to ensure swift resolution for customers.

I have experience using different tools such as Google Suite, Microsoft Programs, Slack, Follow Up Boss, Salesforce, Hubnet, Hubplus, Verint, and EyeQ360 to name a few. 

I possess the skills to handle CRM and Database Management, as well as schedule appointments through email and manage calendars and emails as a Virtual Assistant.
Known for my ability to work independently with minimal supervision, I maintain an excellent attendance record and demonstrate meticulous attention to detail and work quality. I am driven by goals, possess a strong eagerness to learn new skills, and consistently contribute positively to team objectives.