Skilled Customer Service Advisor and Data Research-Encoder

Age:

28

Gender:

Female

Location:

Valenzuela, Metro Manila

Tests Taken:

IQ
Score:  80

DISC

Dominance:	19
Influence:	26
Steadiness:	50
Compliance:	6

English
 C1(Advanced)

Last Active:

January 25th, 2023 (12 days ago)

Member Since:

January 15th, 2019

My goal is to take care of clients expectations. I am graduate of Business Administration major in Marketing Management. My education background specializes Marketing, Internet Research. I am very skilled in Data Entry, MS Word and Excel works.
I currently work as a Customer Care Representative (UK-Based Account) providing real-time solution in terms of technical issues, finance issues and customer service. I can work and provide satisfaction to the customers with less supervision.
- Can complete 50-80 transactions in a day (emails, chats and phone calls)
- Can do multi-tasking (Live Chat session while emailing other transaction)
- Providing detailed information based on service level on an Excel Format
- Can work under pressure
- Can do the task with limited deadline
Social Media Manager
- I owned an online shop and I am managing/promoting it through Instagram and Facebook. I know how traffic works in social media and I've learned how to manage them well.
Blogger
- I blog and write different kinds of writings. I write stories, blogs about life, love, motivations, work etc.
I am very proficient in online works. I will use this and I will do my very best to be part of your company's growth.

TOP SKILLS

• Admin Assistant

• Email Management

• Quality Assurance

• Research

• Speaking

• Translation

• Customer Support

• Email Support

• Phone Support

Office & Admin (Virtual Assistant)

EXPERIENCE

I've worked in a BPO for 5 years. I'm handing Phone, Chats and mostly email.

SKILL RATING

• Admin Assistant

• Data Entry

• Email Management

• Excel

• Personal Assistant

• Quality Assurance

• Research

• Transcription

English

EXPERIENCE

I am working in an International BPO account for 5 years now. Both US and UK

SKILL RATING

• Speaking

• Translation

• Tutoring Teaching

• Writing

Writing

EXPERIENCE

I have my previous blogs.

SKILL RATING

• Blogging

• Copywriting

• Creative Writing

• Ebook Writing

• Editing Proofreading

• Ghost Writing

• Technical Writing

• Web Content Writing

Sales and Marketing

EXPERIENCE

I had an online shop before on Facebook and I know how to boost my account and gain traffic

SKILL RATING

• Affiliate Marketing

• Classified Ads Marketing

• Craigslist Marketing

• Direct Mail Marketing

• Email Marketing

• Facebook Marketing

• Instagram Marketing

• Lead Generation

• LinkedIn Marketing

• Mobile Marketing

• Private Blog Network

• Sales Representative

• SEM

• SEO

• Social Media Marketing

• Telemarketing

• Video Marketing

• YouTube Marketing

Advertising

SKILL RATING

• Amazon Product Ads

• Bing Ads

• Creative advertising

• Facebook Ads

• Google AdWords

• Instagram Ads

• Media Buys

• Other Ad Platforms

• Scientific advertising

• Youtube Ads

Web Development

EXPERIENCE

I am still trying to improve my wordpress account as it is new and I'm just watching tutorials on youtube

SKILL RATING

• AngularJS

• ASP.NET

• ClickFunnels

• Drupal Development

• Infusionsoft

• Javascript

• Joomla Development

• Laravel

• Magento

• Mysql

• Node.js

• Optimizepress

• PHP

• React

• Ruby on Rails

• Shopify

• VueJS

• WooCommerce

• Wordpress Development

Webmaster

SKILL RATING

• Content Management

• Cpanel

• Css

• Drupal

• Ecommerce / Shopping Carts

• Google analytics

• Html

• Joomla

• Managing Servers

• PSD to HTML

• Webmaster Tools

• Wordpress

Graphics & Multimedia

SKILL RATING

• 3D Modeling

• Adobe Indesign

• Animation Specialist

• Autocad

• Graphics Editing

• Illustrator

• Logo Design

• Photoshop

• Recording Audio

• Shirt Design

• User Interface Design

• Video Editing

• Web page Design

Software Development / Programming

SKILL RATING

• Android development

• C#

• Desktop Applications

• Game development

• iOS development

• Python

• Software QA Testing

Finance & Management

SKILL RATING

• Accounting

• Bookkeeping

• Business Plans

• Financial Analysis

• Financial Forecasting

• Financial Management

• Inventory Management

• Investment Researching

• Payroll

• Quickbooks

• Strategic Planning

• Tax Preparation

• Xero

Customer Service & Admin Support

EXPERIENCE

I am working in a BPO industry for 3 years and I'm skilled with providing customer support via Phone, Email and Chat

SKILL RATING

• Community Forum Moderation

• Content Moderation

• Customer Support

• Email Support

• Phone Support

• Social Media Moderation

• Tech Support

Professional Services

SKILL RATING

• Architectural and Engineering Services

• Legal Services

• Medical Services

• Real Estate Services

Project Management

SKILL RATING

• Design Project Management

• Marketing Project Management

• Other Project Management

• Software Development Project Management

• Web Development Project Management

• Writing Project Management