19804d8cddf0

Skilled Customer Service Advisor and Data Research-Encoder

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EXPECTED SALARY
Php 45,000.00/month
( $856 USD )
EDUCATIONAL ATTAINMENT
Bachelors degree
AVAILABILITY
40 hrs/wk
( $4.95 USD/hr )
EXPERIENCE OVERVIEW
7 years in Customer Service
BASIC INFORMATION
Age:
28
Gender:
Female
Location:
Valenzuela, Metro Manila
Tests Taken:
IQ
Score:  80

DISC
Dominance:19
Influence:26
Steadiness:50
Compliance:6

English
 C1(Advanced)
Last Active:
January 25th, 2023 (12 days ago)
Member Since:
January 15th, 2019
SKILL SUMMARY

My goal is to take care of clients expectations. I am graduate of Business Administration major in Marketing Management. My education background specializes Marketing, Internet Research. I am very skilled in Data Entry, MS Word and Excel works.
I currently work as a Customer Care Representative (UK-Based Account) providing real-time solution in terms of technical issues, finance issues and customer service. I can work and provide satisfaction to the customers with less supervision.
- Can complete 50-80 transactions in a day (emails, chats and phone calls)
- Can do multi-tasking (Live Chat session while emailing other transaction)
- Providing detailed information based on service level on an Excel Format
- Can work under pressure
- Can do the task with limited deadline
Social Media Manager
- I owned an online shop and I am managing/promoting it through Instagram and Facebook. I know how traffic works in social media and I've learned how to manage them well.
Blogger
- I blog and write different kinds of writings. I write stories, blogs about life, love, motivations, work etc.
I am very proficient in online works. I will use this and I will do my very best to be part of your company's growth.

WORKER SKILLS
TOP SKILLS
  • Admin Assistant
  • Email Management
  • Quality Assurance
  • Research
  • Speaking
  • Translation
  • Customer Support
  • Email Support
  • Phone Support

Office & Admin (Virtual Assistant)
EXPERIENCE

I've worked in a BPO for 5 years. I'm handing Phone, Chats and mostly email.

SKILL RATING
  • Admin Assistant
  • Data Entry
  • Email Management
  • Excel
  • Personal Assistant
  • Quality Assurance
  • Research
  • Transcription

English
EXPERIENCE

I am working in an International BPO account for 5 years now. Both US and UK

SKILL RATING
  • Speaking
  • Translation
  • Tutoring Teaching
  • Writing

Writing
EXPERIENCE

I have my previous blogs.

SKILL RATING
  • Blogging
  • Copywriting
  • Creative Writing
  • Ebook Writing
  • Editing Proofreading
  • Ghost Writing
  • Technical Writing
  • Web Content Writing

Sales and Marketing
EXPERIENCE

I had an online shop before on Facebook and I know how to boost my account and gain traffic

SKILL RATING
  • Affiliate Marketing
  • Classified Ads Marketing
  • Craigslist Marketing
  • Direct Mail Marketing
  • Email Marketing
  • Facebook Marketing
  • Instagram Marketing
  • Lead Generation
  • LinkedIn Marketing
  • Mobile Marketing
  • Private Blog Network
  • Sales Representative
  • SEM
  • SEO
  • Social Media Marketing
  • Telemarketing
  • Video Marketing
  • YouTube Marketing

Advertising
SKILL RATING
  • Amazon Product Ads
  • Bing Ads
  • Creative advertising
  • Facebook Ads
  • Google AdWords
  • Instagram Ads
  • Media Buys
  • Other Ad Platforms
  • Scientific advertising
  • Youtube Ads

Web Development
EXPERIENCE

I am still trying to improve my wordpress account as it is new and I'm just watching tutorials on youtube

SKILL RATING
  • AngularJS
  • ASP.NET
  • ClickFunnels
  • Drupal Development
  • Infusionsoft
  • Javascript
  • Joomla Development
  • Laravel
  • Magento
  • Mysql
  • Node.js
  • Optimizepress
  • PHP
  • React
  • Ruby on Rails
  • Shopify
  • VueJS
  • WooCommerce
  • Wordpress Development

Webmaster
SKILL RATING
  • Content Management
  • Cpanel
  • Css
  • Drupal
  • Ecommerce / Shopping Carts
  • Google analytics
  • Html
  • Joomla
  • Managing Servers
  • PSD to HTML
  • Webmaster Tools
  • Wordpress

Graphics & Multimedia
SKILL RATING
  • 3D Modeling
  • Adobe Indesign
  • Animation Specialist
  • Autocad
  • Graphics Editing
  • Illustrator
  • Logo Design
  • Photoshop
  • Recording Audio
  • Shirt Design
  • User Interface Design
  • Video Editing
  • Web page Design

Software Development / Programming
SKILL RATING
  • Android development
  • C#
  • Desktop Applications
  • Game development
  • iOS development
  • Python
  • Software QA Testing

Finance & Management
SKILL RATING
  • Accounting
  • Bookkeeping
  • Business Plans
  • Financial Analysis
  • Financial Forecasting
  • Financial Management
  • Inventory Management
  • Investment Researching
  • Payroll
  • Quickbooks
  • Strategic Planning
  • Tax Preparation
  • Xero

Customer Service & Admin Support
EXPERIENCE

I am working in a BPO industry for 3 years and I'm skilled with providing customer support via Phone, Email and Chat

SKILL RATING
  • Community Forum Moderation
  • Content Moderation
  • Customer Support
  • Email Support
  • Phone Support
  • Social Media Moderation
  • Tech Support

Professional Services
SKILL RATING
  • Architectural and Engineering Services
  • Legal Services
  • Medical Services
  • Real Estate Services

Project Management
SKILL RATING
  • Design Project Management
  • Marketing Project Management
  • Other Project Management
  • Software Development Project Management
  • Web Development Project Management
  • Writing Project Management

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