I've had quite a varied array of experiences, most of which were in micro to small-scale businesses. I've delved into general management, business registration, strategic and data-driven long-term and short-term planning, guest relations, marketing and sales, design and prototyping, to name a few, in the field of manufacturing, design and hospitality management.
I have experience in customer service as I primarily had to communicate with guests, customers and clients, this includes my freelance experiences in being a virtual assistant for an environmental NGO.
3 years cumulative experience in Airbnb and Hospitality Management including customer service, OTA management, pricing planning, data analysis and market behavior research
2 years experience in customer service in a BPO setting
2.5 years cumulative experience in interior design with specialization in hospitality design
I am comfortable and work well with new technology. I have years of experience and knowledge in using various software, from basic word processing to channel management software (Guesty, PriceLabs, Booking Extranet, AirBNB Hosting, Expedia Partner Central) to more complex design software (AutoCAD, Photoshop, Sketch-up, VRay)
I've experienced both leadership and support roles. Both has taught me to work efficiently, make initiatives to further the goals of the organization, deliver expectations, and working well with other people.
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