Customer Service Representative/ Administrative Assistant

Overview

Looking for full-time work (10 hours/day)

at $4.00/hour ($880.00/month)

Bachelors degree

Last Active

February 5th, 2024 (80 days ago)

Member Since

January 3rd, 2019

Profile Description

I am a proficient and self-motivated Customer Support Representative for over 7 years. I have worked with both office and virtual spaces, handling international campaigns that range from telecommunications to e-commerce.

I have a great passion for working in the customer service field and have continued improving my craft with every tool and skill in this ever-changing industry. I have strong communication and interpersonal skills to deal with every customer on any platform.

Please see the skills that I may be able to contribute to your business, but not limited to all the things I can learn moving forward.

- Answer and direct phone calls; organize correspondence and answer emails
- Present excellent customer-service skills to customers and clients
- Manage social media accounts and responses
- Providing features and benefits of closing sales
- Post-sales transactions (inventory management, delivery, and tracking, returns, and refunds)
- Supplier relationship (contact potential suppliers, negotiate prices, update supply and on-time delivery, discuss penalties for delayed shipments)

Knowledgeable in
- Shopify
- Microsoft Office Tools (Word, Excel, Powerpoint, Outlook)
- Google (Docs, Sheets, Drive, Hangouts)
- Project Management (ASANA, Trello, Slack, ClickUp, Notion)
- Zendesk, Freshdesk, Gorgias, Helpdesk, Helpscout
- AliExpress
- BigCommerce, Dropify
- Xero