Virtual Assistant

Overview

Looking for full-time work (8 hours/day)

at $5.00/hour ($880.00/month)

Not Specified

Last Active

April 17th, 2024 (2 days ago)

Member Since

January 1st, 2019

Profile Description

Virtual Assistant and Customer Service SpecialistHello there!I'm Upgrade to see actual info, a seasoned Virtual Assistant and Customer Service Specialist with extensive experience in providing top-notch support across various industries. Here's how my skills align with what you're looking for:General Virtual Assistant
April 2021 to January 2024Expertise in managing emails and chats, ensuring prompt and effective responses to customer inquiries.Proficient in resolving issues and efficiently managing orders within Shopify for streamlined operations.Quality Assurance Specialist and Product Trainer
GovSimplified LLC
April 2020 to February 2021Led comprehensive onboarding sessions, equipping new teaUpgrade to see actual infombers with in-depth knowledge of products, policies, and operational processes.Conducted meticulous audits of agent calls to maintain communication standards and adherence to company protocols.Contributed to continuous improvement initiatives by evaluating agent performance and implementing targeted enhancements.Pricing Analyst (Remote Work)
Bentley Entertainment LLC - New York, NY
February 2019 to March 2020Managed pricing and margins for tickets, leveraging analytical skills to assess market conditions and optimize sales strategies.Analyzed ticket market trends to identify potential arbitrage opportunities, contributing to the company's profitability.Virtual Assistant / Social Media Manager (Remote Work)
The Naked Flaw, Delia, and Aurafitness Collections
June 2018 to November 2019Provided exceptional customer service via live chat, addressing product inquiries and ensuring customer satisfaction.Conducted lead generation activities and managed social media accounts to promote brand awareness and engagement.Handled order fulfillment and managed product returns/exchanges through Shopify and AliExpress platforms.Customer Service, Sales & Retention Representative
Mcafee (Anti-Virus Software)
December 2017 to May 2018Responded to customer inquiries promptly, addressing product and sales-related concerns to ensure customer retention.Played a key role in revenue generation through effective sales and retention strategies.Subject Matter Expert
Intuit Quicken
January 2015 to March 2017Managed escalated customer contacts and provided expert resolutions to complex issues.Collaborated with management to report ongoing issues and proposed effective solutions to enhance customer experience.Technical Support Representative
Intuit Quicken
May 2014 to December 2015Handled various customer contacts, including chat, email, and voice, across multiple queues.Provided technical support and guidance on product inquiries, installation, and troubleshooting.Customer Service Representative
Flowers To Deliver
March 2014 to April 2014Assisted customers with general inquiries and facilitated order placement/tracking for improved customer experience.Customer Service Representative
Intuit TurboTax (US)
December 2013 to February 2014Addressed customer sales and product inquiries promptly, ensuring accurate and efficient support delivery.I am enthusiastic about the opportunity to leverage my diverse skill set and experience to contribute to your team's success. Let's connect and discuss how I can help achieve your business goals.