Virtual Assistant, Customer Service Manager and SMM

Overview

Looking for full-time work (8 hours/day)

at $9.00/hour ($1,584.00/month)

Bachelors degree

Last Active

April 24th, 2024 (yesterday)

Member Since

December 30th, 2018

Profile Description

I'm a Virtual Assistant, Customer Experience Manager, and Social Media Specialist who has over 3 years of experience in the field. My passion for helping people has made me a great fit for this role. I have worked with companies ranging from large corporations to small businesses, as well as freelancers and consultants. My experience working remotely allows me to set my own hours and work from anywhere in the world.


Customer Experience Manager

Collaborate with clients to develop personalized customer experiences.Maintain and elevate customer satisfaction Upgrade to see actual infotablish and manage effective communication channels between clients and their customers.Monitor and analyze trends in customer behavior and adjust strategies accordingly.Train and support teaUpgrade to see actual infombers to meet and exceed KPIs.Manage Shopify for efficient e-commerce operations.Specialize in Zendesk to enhance customer support and engagement.Utilize Gorgias for streamlined customer interactions.Expertise in disputes management to resolve issues effectively.
Social Media Manager
-Creating and maintaining a social media presence across all channels
-Monitoring existing content, identifying trends, and engaging with customers
Content creation and curation

Virtual Assistant
-Coordinating meetings and appointments 
-Creating calendars and schedules
-Managing phone calls and emails 
-Preparing presentations for clients-Proofreading documents and analyzing data-researching topics that are relevant to projects or products you're working on.

Experienced with Asana, Click-Up, MS office, Gsuite, Shopify, Zendesk, Canva, and Meta. You may also check with me about the tools not mentioned.