I help Engineering and Industrial businesses boost their sales and revenue by optimizing processes and improving productivity and operational efficiency through automation and standardized tools.
Engineering Tools:
CATIA V5 (Parts Design/Surface Design)
AutoCAD (Basic)
Zuken (2D)
Unigraphics
QuantAM
Netfabb
Product Drawing Analysis (2D/3D)
Basic 3D Printing (Additive Manufacturing)
Administrative Tools/System:
Jim
CRM
CANVA Pro (basic graphic designs)
Chatgpt 3.5
Xero
Neto
SimPro
Outlook
SAP
Ariba Invoicing
Compliance Portals
- RapidGlobal
- Avetta
- CM3
- Transgrid
EXPERIENCE:
> Excel in generating quotations and processing orders seamlessly through advanced CRM platforms, ensuring swift and accurate transactions.
> Engage in dynamic live chat support to provide personalized assistance, enhancing customer satisfaction and retention.
> Expertly handle a diverse range of customer inquiries and supplier concerns, leveraging a deep understanding of both B2B and B2C dynamics.
> Execute strategic inbound and outbound calls, utilizing effective communication skills to foster strong client relationships.
> Showcase proficiency in dropshipping methodologies, contributing to optimized service delivery and increased operational efficiency.
> Conduct comprehensive Amazon product research utilizing cutting-edge tools such as oaXray, manual analysis, and branding strategies to drive sales and mitigate risks.
> Drive streamlined order entry processes, guaranteeing precision and timeliness in all transactions.
> Basic understanding in Xero Invoicing and Quoting, ensuring accuracy and compliance in financial operations.
> Coordinate seamless shipment logistics with industry-leading carriers like DHL and FedEx, ensuring timely delivery and customer satisfaction.
> Collaborate closely with C-level executives to efficiently manage administrative tasks and streamline operations.
EXPERTISE:
>Implementing systematic enhancements by developing templates, Excel formulas, implementing additional rules, and integrating crucial functions within the website and associated systems utilized in daily operations. These initiatives are designed to significantly elevate efficiency and productivity levels.
“I have one of the best VAs I've had in a long time...she's been amazing”
Davonna Willis
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