I have worked for over 5 years under my belt. I perform various administrative task in providing support to organization and businesses. Part of my role is, I assist clients in developing, implementing, and monitoring an employment plan.
I specialize in data and reports analyst and my Main Duties and Responsibilities are the ff:
•Prepare Intra-Day and End-of-Day Client and Internal reports while ensuring timeliness and accuracy of data.
•Analyzing real-time call trends and make adjustments to staffing to ensure service levels as well as company’s financial goals (efficiencies) are met.
•Responsible for real time monitoring, tracking, documenting and communicating agent activity on multiple lines of business.
•Ensuring adherence to schedules and raising alerts in a timely manner in case of deviations as per laid out guidelines.
•Act as a first point of contact for any escalations, outages, system issues or any other production impacting situations. Follow appropriate procedures.
I have an advanced skills in excel. Proficient in using MS Word, MS Excel, PowerPoint, Google Docs/Spreadsheet
Other skills also includes:Proficiency in managing social media
I am hardworking, reliable, and fast learner. I am committed to handle all of the task and to my clients succeed.
For my future clients, I guarantee in meeting and exceeding your expectation in quality work and timely delivery.
I have over 5 years experience as a business support specializing in reports analyst.
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