Experienced Customer Service Team Leader

Overview

Looking for full-time work (8 hours/day)

at $6.00/hour ($1,056.00/month)

Bachelors degree

Last Active

April 11th, 2024 (7 days ago)

Member Since

November 12th, 2018

Profile Description

Experienced Customer Service Team Leader 

Greetings! I am a results-driven and seasoned professional with a diverse background in customer service leadership roles across the telecommunications (telco), retail banking, and ticketing platform industries. With a total of 16 years of experience, I bring a wealth of knowledge and expertise in delivering exceptional customer experiences while driving operational excellence. Professional Background:2 years in technical support within the telecommunications (telco) sector, handling complex customer inquiries and troubleshooting technical issues with precision and efficiency.11 years in retail banking, where I developed a strong understanding of financial products and services, managed customer accounts, and provided personalized assistance to meet their banking needs.3 years as a customer service team leader in a ticketing platform, overseeing a team of dedicated agents, optimizing workflows, and ensuring seamless ticket resolution processes.???? Key Skills & Qualifications: Proven leadership capabilities in motivating and coaching teams to achieve performance targets and deliver exceptional customer service. Extensive experience in handling customer escalations, resolving conflicts, and maintaining high levels of customer satisfaction. Strong technical acumen with the ability to quickly grasp new technologies and platforms. Proficient in CRM systems, ticketing tools, and other customer support software. Excellent communication, problem-solving, and decision-making skills. A strategic thinker with a customer-centric approach and a passion for continuous improvement.???? Areas of Expertise: Team leadership and development Customer relationship management Technical support and troubleshooting Process optimization and workflow management Cross-functional collaboration Performance metrics analysis and reporting Quality assurance and compliance am dedicated to driving positive customer experiences, fostering a collaborative team environment, and achieving operational excellence. With my diverse background and skills, I am confident in my ability to contribute effectively to any customer-focused organization. Let's connect and discuss how I can add value to your team and help you achieve your business goals!Feel free to tailor this profile description further to highlight specific achievements, projects, or skills that are most relevant to the job opportunities you are pursuing. Good luck with your career endeavors!