I was once a Pre Authorization Reviewer for medicals for Company Shearwater Health, I acquire skills like reviewing medicals for the patient that has been requested by Doctor's from a specific facility and Resident Doctor. Our scope includes facilitating
attorney, and Nurse case manager. We also help the Utilization Review nurse to set up all the request coming from the physicians and then forwarded to Utilization Review. We are trained for Excel, MS Word, Outlook Express and Fax. Although I can't say that I've already learned everything from it, but I am motivated and willing to be trained if necessary. Also once a part of Financial account, we handle customer's from the US, I can say that through the years of experience and dedication for my work, I have acquired a lot of skills of being a good customer service and to name some of it you have to be empathetic and
well rounded in handling irate customer's. I will work self-directed and figure things out whenever possible. I am looking to be a part of your company where I can share my knowledge and experience.
I am currently an office and admin (Virtual Assistant). I've worked on Home and Auto Insurance for freelance broker base in the Arizona United States.
I have 8 year experienced in a call center, most of our client is in westerner specifically US company.
I have almost 8 years of experience in customer service in BPO.
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