Customer service/ Data Entry Expert/ VA/ SEO/ Ebay Lister
I have extensive experience in customer service also specializing in data entry, research, and online administration work. I have worked in a BPO industry both Inbound and Outbound for more than 11 years fulfilling a wide range of specialized roles tailored to entertainment and finance as a fraud analyst.
Handled customers in a professional and with a positive attitude.
Being a freelancer for quite sometime now I was able to up skill my talents and learn new skills assisting my clients as a Ebay Lister and also expand my knowledge to SEO processes.
Moreover, my soft skills as a highly motivated person with strong analytical and problem-solving skills and be able to multitask to meet deadlines and work under zero to minimal supervision can be an asset to your company.
I am not limiting myself to these kind of task and open to new skills because I believe that learning is a continuous process!
Strong Interpersonal communication skills.
Problem analysis and problem solving.
Organizational skills and customer service orientation.
Adaptability and ability to work under pressure.
January 2019 up to the present
Customer Service Representative | Citi Bank
November 2017 - December 2018
Take payments over the phone and handles online basic trouble shooting for technical issues. Responsible for educating clients on the service and products that we offer that is available to them to more effectively monitor and maintain service and manage their finances
Fraud Analyst | Citi Bank
January 2015 - December 2016
Responsibilities include, but not limited to, receiving inbound calls from clients, program administrators, merchants, etc regarding potential fraud activity. Representative will also be responsible for reviewing accounts for fraud indicators and making outbound calls to cardholders to verify card activity. This position requires excellent communication skills, strong multitasking skills as well as the ability to work in a team environment.
Customer Service Representative | Directv
April 2013 - December 2015
Answers customer/client requests or inquiries concerning services, products, billing, equipment, claims, and reports problem areas
Handle customer questions, complaints, and billing inquiries with the highest degree of courtesy and professionalism to resolve customer issues with one call resolution
Transcriptionist | E biz
October 2012 - March 2013
In charge of reviewing the voi
Appointment Setter | Bankers Life and Casualty
February 2010 - September 2012
Making outbound calls for job seekers as an insurance sales agents and setting up appointment meeting for the branch manager for a job opportunity
Telemarketer | E precision
May 2007 - August 2009
Making outbound calls to residential homes to offer free and no obligation estimates for replacement, upgrading, repair or customized windows and doors
I have 11 years of working in a BPO industry that makes me good in English both oral and written
i have 12 years experience in customer service
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