0c dd942f00488d1b

Customer  Service/ Data Entry/ Virtual Assistant / Drop shipping

96 ID PROOF
Timeproof:
EXPECTED SALARY
Php 30,000.00/month ( $599 USD )
40 hrs/wk ( $3.47 USD/hr )
EDUCATION
Bachelors degree
EXPERIENCE
I work well in challenging, fast-paced, high-stress and deadline-oriented environments individually or as part of a team. I am heavily experienced with customer and employee relationships as well as Data Administration and research.
BASIC INFORMATION
Age:
35
Gender:
Female
Tests Taken:
IQ
Score:  125

DISC
Compliance:14%
Dominance:33%
Influence:31%
Steadiness:21%

English
 C1(Advanced)
Last Active:
2019-11-29
Member Since:
2018-11-01
SKILL SUMMARY

Customer service/ Data Entry Expert/ VA/ SEO/ Ebay Lister

I have extensive experience in customer service also specializing in data entry, research, and online administration work. I have worked in a BPO industry both Inbound and Outbound for more than 11 years fulfilling a wide range of specialized roles tailored to entertainment and finance as a fraud analyst. 

Handled customers in a professional and with a positive attitude.
Being a freelancer for quite sometime now I was able to up skill my talents and learn new skills assisting my clients as a Ebay Lister and also expand my knowledge to SEO processes.

Moreover, my soft skills as a highly motivated person with strong analytical and problem-solving skills and be able to multitask to meet deadlines and work under zero to minimal supervision can be an asset to your company.

I am not limiting myself to these kind of task and open to new skills because I believe that learning is a continuous process!

Skills:
Strong Interpersonal communication skills.
Problem analysis and problem solving.
Organizational skills and customer service orientation.
Adaptability and ability to work under pressure.
Initiator.
Time Management
Creativity
 Highly Trainable


EMPLOYMENT HISTORY

Freelancer
January 2019 up to the present

Customer Service Representative | Citi Bank
November 2017 - December 2018
Take payments over the phone and handles online basic trouble shooting for technical issues. Responsible for educating clients on the service and products that we offer that is available to them to more effectively monitor and maintain service and manage their finances


Fraud Analyst | Citi Bank
January 2015 - December 2016
Responsibilities include, but not limited to, receiving inbound calls from clients, program administrators, merchants, etc regarding potential fraud activity. Representative will also be responsible for reviewing accounts for fraud indicators and making outbound calls to cardholders to verify card activity. This position requires excellent communication skills, strong multitasking skills as well as the ability to work in a team environment.

 
Customer Service Representative | Directv
April 2013 - December 2015
Answers customer/client requests or inquiries concerning services, products, billing, equipment, claims, and reports problem areas
Handle customer questions, complaints, and billing inquiries with the highest degree of courtesy and professionalism to resolve customer issues with one call resolution


Transcriptionist | E biz
October 2012 - March 2013
In charge of reviewing the voicemail audio and creating transcribed documents for our clients and l review transcribed documents for grammar and accuracy


Appointment Setter | Bankers Life and Casualty
February 2010 - September 2012
Making outbound calls for job seekers as an insurance sales agents and setting up appointment meeting for the branch manager for a job opportunity


Telemarketer | E precision
May 2007 - August 2009
Making outbound calls to residential homes to offer free and no obligation estimates for replacement, upgrading, repair or customized windows and doors

WORKER SKILLS
TOP SKILLS
  • Appointment Setter
  • Transcription
  • Speaking
  • Writing
  • Web Content Writing
  • Sales Representative
  • Telemarketing
  • Customer Support
  • Email Support
  • Phone Support
  • Social Media Moderation
  • Tech Support

Office & Admin (Virtual Assistant)
SKILL RATING
  • Admin Assistant
  • Appointment Setter
  • Data Entry
  • Email Management
  • Event Planner
  • Excel
  • Human Resource Management
  • Personal Assistant
  • Project Coordinator
  • Quality Assurance
  • Recruitment Assistant
  • Research
  • Transcription
  • Travel Planning

English
EXPERIENCE

I have 11 years of working in a BPO industry that makes me good in English both oral and written

SKILL RATING
  • Speaking
  • Translation
  • Tutoring Teaching
  • Writing

Writing
SKILL RATING
  • Blogging
  • Copywriting
  • Creative Writing
  • Ebook Writing
  • Editing Proofreading
  • Ghost Writing
  • Technical Writing
  • Web Content Writing

Marketing & Sales
SKILL RATING
  • Email Marketing
  • Facebook Marketing
  • Instagram Marketing
  • Lead Generation
  • Mobile Marketing
  • Private Blog Network
  • Sales Representative
  • SEM
  • SEO
  • Social Media Marketing
  • Telemarketing
  • Video Marketing
  • YouTube Marketing

Customer Service & Admin Support
EXPERIENCE

i have 12 years experience in customer service

SKILL RATING
  • Community Forum Moderation
  • Content Moderation
  • Customer Support
  • Email Support
  • Phone Support
  • Social Media Moderation
  • Tech Support

Onlinejobs "ID Proof" Indicator Indicates if "they are who they say they are".

DOES NOT Indicates skill level.

ID Proof scores are 0 - 100 with 100 being the best. It is calculated based on dozens of data points.

It's intended to help employers know who they're talking to is real, and not a fake indentity.

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