Current Employment Status:

Hired Full Time on Nov 11, 2019

IT Helpdesk | Network & Systems Engineer |Technical Support |Customer Support

89 ID PROOF
Timeproof:
EXPECTED SALARY
Php 35,000.00/month ( $707 USD )
40 hrs/wk ( $4.09 USD/hr )
EDUCATION
Bachelors degree
EXPERIENCE
2 years in IT Service Desk & Network Administration |6 years in Customer Service | 4 years in Technical Support | 2 years in Sales| 
CURRENT EMPLOYMENT STATUS
Hired Full Time on Nov 11, 2019.
BASIC INFORMATION
Age:
30
Gender:
Male
Tests Taken:
IQ
Score:  125

DISC
Compliance:46/10
Dominance:67/42
Influence:60/81
Steadiness:53/39

Last Active:
2019-11-12
Member Since:
2018-10-30
SKILL SUMMARY

An IT professional proficient in Active Directory, VPN, Office 365, MultiFactor Authentication, Exchange Server, Windows Server, Wire Shark, VM Ware, Citrix, Networking (LAN/WAN), Desktop Support, Switching and Routing Technologies, Cisco Devices, Cisco IOS Basics, and Troubleshooting (hardware/software). I also consider myself as positive, high spirited, and dedicated individual.

*** WORK EXPERIENCE ***
1. IT Service Desk Analyst (1 1/2 years)
Company: CBRE, Osd.Hedustry: Commercial Real Estate Services/Property Investing and Leasing

Skills/Role:
- Technical & Helpdesk Support
- Support Active Directory
- Create user accounts and reset passwords
- Create tickets using Servicenow as ticketing system
- Configure email in outlook
- Configure VPN
- Configure Office 365
- Multifactor Authenticator Configuration
- Email support
- Address and resolve email incidents and requests
- Use remote access tools (i.e., Bomgar tool)

2. Customer Service Representative/Sales (2 years)
Company: Philam Life
Industry: Insurance/Financial Services

Skills/Role:
- Customer Support
- Sales
- Handle clients' concerns and complaints regarding their insurance policies and claims 
- Give feedbacks and handle clients' requests on their financial investments
- Make outbound calls to clients to offer/sell health insurance

3. Technical Support Associate (1 year)
Company: Alorica Corporation
Industry: Telecommunication/BPO

Skills/Role:
- Technical/Helpdesk Support
- Diagnose and resolve technical hardware and software issues involving internet connectivity, IPTV, VOIP, and more
- Troubleshoot customer's internet connection for both wireless and wired/LAN connections
- Install and update anti-virus 
- Provide technical solutions to various customer’s telecommunications problems and concerns
- Email clients and give feedbacks/responses regarding their technical issues

4. Technical Support Associate (3 years)
Company: Teletech Htc.Yzdustry: Telecommunication/BPO

Skills/Role:
- Technical & Helpdesk Support
- Adept in different mobile platforms and technical procedures
- Knowledgeable on relevant software computer applications and equipment
- Experience in dealing courteously with clients and in preparing the necessary reports

WORKER SKILLS
TOP SKILLS
  • Admin Assistant
  • Email Management
  • Customer Support
  • Email Support
  • Tech Support

Office & Admin (Virtual Assistant)
SKILL RATING
  • Admin Assistant
  • Email Management

Customer Service & Admin Support
SKILL RATING
  • Customer Support
  • Email Support
  • Tech Support

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