ROLLY

Sales Associate | Telemarketer | IT Technical Support

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Overview

Looking for full-time work (8 hours/day)

at $3.98/hour ($700.00/month)

Bachelors degree

Last Active

November 24th, 2022 (491 days ago)

Member Since

October 30th, 2018

Profile Description

An IT professional proficient in VPN, Office 365, MultiFactor Authentication, Exchange Server, Windows Server, Wire Shark, VM Ware, Networking (LAN/WAN), Desktop Support, Troubleshooting (hardware/software). I also consider myself as positive, high spirited, and dedicated individual.

*** WORK EXPERIENCE ***
1. IT Service Desk Analyst (1 1/2 years)
Company: CBRE, Inc.
Industry: Commercial Real Estate Services/Property Investing and Leasing

Skills/Role:
- Technical & Helpdesk Support
- Support Active Directory
- Create user accounts and reset passwords
- Create tickets using Servicenow as ticketing system
- Configure email in outlook
- Configure VPN
- Configure Office 365
- Multifactor Authenticator Configuration
- Email support
- Address and resolve email iUpgrade to see actual info and requests
- Use remote access tools (i.e., Bomgar tool)

2. Customer Service Representative/Sales (2 years)
Company: Philam Life
Industry: Insurance/Financial Services

Skills/Role:
- Customer Support
- Sales
- Handle clients' concerns and complaints regarding their insurance policies and claims 
- Give feedbacks and handle clients' requests on their financial investments
- Make outbound calls to clients to offer/sell health insurance

3. Technical Support Associate (1 year)
Company: Alorica Corporation
Industry: Telecommunication/BPO

Skills/Role:
- Technical/Helpdesk Support
- Diagnose and resolve technical hardware and software issues involving internet connectivity, IPTV, VOIP, and more
- Troubleshoot customer's internet connection for both wireless and wired/LAN connections
- Install and update anti-virus 
- Provide technical solutions to various customer’s telecommunications problems and concerns
- Email clients and give feedbacks/responses regarding their technical issues

4. Technical Support Associate (3 years)
Company: Teletech Inc.
Industry: Telecommunication/BPO

Skills/Role:
- Technical & Helpdesk Support
- Adept in different mobile platforms and technical procedures
- Knowledgeable on relevant software computer applications and equipment
- Experience in dealing courteously with clients and in preparing the necessary reports

Top Skills

Customer Support

Customer Support » Email Support

Office and Administration » Email Management

Other Skills

Customer Support » Technical Support

Basic Information

Age
Not Specified
Gender
Male
Website
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Address
Quezon City, Metro Manila
Tests Taken
IQ
Score:  125
DISC
Dominance: 67/42
Influence: 60/81
Steadiness: 53/39
Compliance: 46/10
Uploaded ID
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