An IT professional proficient in VPN, Office 365, MultiFactor Authentication, Exchange Server, Windows Server, Wire Shark, VM Ware, Networking (LAN/WAN), Desktop Support, Troubleshooting (hardware/software). I also consider myself as positive, high spirited, and dedicated individual.
*** WORK EXPERIENCE ***
1. IT Service Desk Analyst (1 1/2 years)
Company: CBRE, Inc.
Industry: Commercial Real Estate Services/Property Investing and Leasing
Skills/Role:
- Technical & Helpdesk Support
- Support Active Directory
- Create user accounts and reset passwords
- Create tickets using Servicenow as ticketing system
- Configure
- Configure VPN
- Configure Office 365
- Multifactor Authenticator Configuration
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- Address and resolve
- Use remote access tools (i.e., Bomgar tool)
2. Customer Service Representative/Sales (2 years)
Company: Philam Life
Industry: Insurance/Financial Services
Skills/Role:
- Customer Support
- Sales
- Handle clients' concerns and complaints regarding their insurance policies and claims
- Give feedbacks and handle clients' requests on their financial investments
- Make outbound calls to clients to offer/sell health insurance
3. Technical Support Associate (1 year)
Company: Alorica Corporation
Industry: Telecommunication/BPO
Skills/Role:
- Technical/Helpdesk Support
- Diagnose and resolve technical hardware and software issues involving internet connectivity, IPTV, VOIP, and more
- Troubleshoot customer's internet connection for both wireless and wired/LAN connections
- Install and update anti-virus
- Provide technical solutions to various customer’s telecommunications problems and concerns
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4. Technical Support Associate (3 years)
Company: Teletech Inc.
Industry: Telecommunication/BPO
Skills/Role:
- Technical & Helpdesk Support
- Adept in different mobile platforms and technical procedures
- Knowledgeable on relevant software computer applications and equipment
- Experience in dealing courteously with clients and in preparing the necessary reports
“My business would not be able to go forward if it was not for them”
Gaurab - Adhikari
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