QUICK BACKGROUND RECAP:
10 years of customer support experience. Currently an SEO specialist with a focus on On-Page and Off-Page SEO. Technical SEO. Link Building and Guest Postings. I have an entrepreneurial mindset and would love to help your business become successful.
PROFICIENT IN USING THE FF TOOLS:
#WordPress
#MyThemeShop
#Themes and plugins
#Ahrefs
#Google Analytics
#Google Search Console
#Hosting Platforms, Siteground
#Domain Registrars, Namecheap, DotPH
#GSuite
HERE’S A BIT OF ME…
I have experience working as a customer service support for an e-commerce business for 1 year. I understand the value of this business and I am confident that my experience will be an asset to your organization. My responsibilities have included the development and management of customer inquiries and answering them in a timely manner; providing hardship assistance to customers with financial difficulties. Setting up accounts, editing information in the system, and processing payments over the phone. I have worked closely with team leaders, QA analysts, and the training team to help them provide the best possible information to a customer or agent. I have also helped them use their ideas to write user-friendly and easily comprehensible text. Most of my experience enables me to tailor different processes to help and build strong relationships with clients. One of them is that I have to do 2 departments work in order to cut my customers' time in dealing with them. This made me more creative in solving different scenarios. Experience has taught me how to build strong relationships with all departments in an organization. I have the ability to work within a team as well as cross-team. I can work with different people to resolve issues and implement enhancements. Thank you for your consideration. Looking forward to speaking with you about this opportunity.
Sincerely,
“I have one of the best VAs I've had in a long time...she's been amazing”
Davonna Willis
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