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Insurance Specialist | Email/Chat CS | VA

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EXPECTED SALARY
Php 50,000.00/month
( $867 USD )
EDUCATIONAL ATTAINMENT
Associates degree
AVAILABILITY
40 hrs/wk
( $5.01 USD/hr )
EXPERIENCE OVERVIEW
Shopify VA | Data Entry Specialist | Email/Chat Customer Service |
BASIC INFORMATION
Age:
32
Gender:
Male
Location:
Quezon City, Metro Manila
Tests Taken:
IQ
Score:  125

DISC
Dominance:38
Influence:38
Steadiness:15
Compliance:9

English
 C2(Advanced/Mastery)
Last Active:
October 3rd, 2022 (3 days ago)
Member Since:
October 11th, 2018
SKILL SUMMARY

In 2013, I worked for a call center company that catered to one of the biggest telco companies in the US, AT&T. During my first year, I was a chat support representative. I was responsible for resolving customers’ concerns about their billing, basic tech support, and a little bit of sales, too. I then got promoted as a subject matter expert (SME), I was helping other agents with their questions about product knowledge, taking in escalated chats and calls. Unfortunately, the account closed due to some undisclosed reason.
By mid-2015, I got hired by another call center company. This time, it was for a medical insurance account for a huge hospital based in Ohio, the Cleveland Upgrade to see actual info was a back-office, data-entry position. Some of my tasks there were handling and resolving insurance denials that the hospital was getting for patients’ insurance. I made sure that all sensitive personal information for patients was accurate.
Towards the end of 2018, I tried my luck in applying to work from home jobs. Sadly, the account I was working for had to move to a different Upgrade to see actual infoom a 20-minute drive to the office, it’s now more than 2 hours away. I was able to secure a part-time position at an Australia-based eCommerce business, Kros Holdings. I supported their in-house order fulfillment team by preparing consignment notes or shipping labels for all orders that would need to be fulfilled on any given day. Apart from that, I also did some data entry which included fulfilling orders in Shopify and entering tracking numbers so customers will get notified of the status of their orders. I continued working with the team for a year.
In January of 2019, I got my first full-time job working from Upgrade to see actual info’s for a New York-based eCommerce business that mainly sells eyewear but eventually expanded into other categories like bags, apparel, shoes, and a few Upgrade to see actual info my first month there, I listed products for the shop itself. I was then promoted and was asked to take on more tasks which included managing the store’s inventory, reaching out to brands for potential partnerships, and I managed 2-3 other VAs at a time who are responsible for listing the products, the task I previously had to do.
The pandemic hit and New York was one of the cities that had to implement a strict lockdown. Business was down. We weren’t allowed to operate and ship out products. The owner had to pause operations. By chance, I was hired by another eCommerce business, this time a subscription company based in Australia. They sent out monthly boxes for dogs and their owners that contained treats, snacks, and toys. My tasks here were similar to what I initially did for the NY company. Product listing, inventory management, but in time, I was taught to do some basic email marketing campaigns in Klaviyo. 

WORKER SKILLS
TOP SKILLS
  • Admin Assistant
  • Data Entry
  • Email Management
  • Excel
  • Personal Assistant
  • Project Coordinator
  • Quality Assurance
  • Research
  • Transcription
  • Speaking
  • Writing
  • Customer Support
  • Email Support
  • Phone Support

Office & Admin (Virtual Assistant)
SKILL RATING
  • Admin Assistant
  • Appointment Setter
  • Data Entry
  • Email Management
  • Event Planner
  • Excel
  • Human Resource Management
  • Personal Assistant
  • Project Coordinator
  • Quality Assurance
  • Recruitment Assistant
  • Research
  • Transcription

English
SKILL RATING
  • Speaking
  • Translation
  • Tutoring Teaching
  • Writing

Graphics & Multimedia
SKILL RATING
  • Photoshop
  • Print Design
  • Shirt Design

Customer Service & Admin Support
SKILL RATING
  • Customer Support
  • Email Support
  • Phone Support
  • Tech Support

Professional Services
SKILL RATING
  • Medical Services

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