Insurance Specialist | Email/Chat CS | VA

Overview

Looking for full-time work (8 hours/day)

at $40.00/hour ($7,040.00/month)

Associates degree

Last Active

June 26th, 2023 (90 days ago)

Member Since

October 11th, 2018

Profile Description

In 2013, I worked for a call center company that catered to one of the biggest telco companies in the US, AT&T. During my first year, I was a chat support representative. I was responsible for resolving customers’ concerns about their billing, basic tech support, and a little bit of sales, too. I then got promoted as a subject matter expert (SME), I was helping other agents with their questions about product knowledge, taking in escalated chats and calls. Unfortunately, the account closed due to some undisclosed reason.
By mid-2015, I got hired by another call center company. This time, it was for a medical insurance account for a huge hospital based in Ohio, the Cleveland Upgrade to see actual info was a back-office, data-entry position. Some of my tasks there were handling and resolving insurance denials that the hospital was getting for patients’ insurance. I made sure that all sensitive personal information for patients was accurate.
Towards the end of 2018, I tried my luck in applying to work from home jobs. Sadly, the account I was working for had to move to a different Upgrade to see actual infoom a 20-minute drive to the office, it’s now more than 2 hours away. I was able to secure a part-time position at an Australia-based eCommerce business, Kros Holdings. I supported their in-house order fulfillment team by preparing consignment notes or shipping labels for all orders that would need to be fulfilled on any given day. Apart from that, I also did some data entry which included fulfilling orders in Shopify and entering tracking numbers so customers will get notified of the status of their orders. I continued working with the team for a year.
In January of 2019, I got my first full-time job working from Upgrade to see actual info’s for a New York-based eCommerce business that mainly sells eyewear but eventually expanded into other categories like bags, apparel, shoes, and a few Upgrade to see actual info my first month there, I listed products for the shop itself. I was then promoted and was asked to take on more tasks which included managing the store’s inventory, reaching out to brands for potential partnerships, and I managed 2-3 other VAs at a time who are responsible for listing the products, the task I previously had to do.
The pandemic hit and New York was one of the cities that had to implement a strict lockdown. Business was down. We weren’t allowed to operate and ship out products. The owner had to pause operations. By chance, I was hired by another eCommerce business, this time a subscription company based in Australia. They sent out monthly boxes for dogs and their owners that contained treats, snacks, and toys. My tasks here were similar to what I initially did for the NY company. Product listing, inventory management, but in time, I was taught to do some basic email marketing campaigns in Klaviyo.