Current Employment Status:
Hired Part Time on Nov 15, 2019

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Technical Support and Data management specialist

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EXPECTED SALARY
Php 35,000.00/month
( $654 USD )
EDUCATIONAL ATTAINMENT
Bachelors degree
AVAILABILITY
40 hrs/wk
( $3.78 USD/hr )
EXPERIENCE OVERVIEW
10 years in BPO
BASIC INFORMATION
Reviews:

There is a review on this worker profile. Only upgraded employers can view reviews.

Age:
40
Gender:
Male
Tests Taken:

DISC
Dominance:0
Influence:0
Steadiness:0
Compliance:0

Last Active:
January 27th, 2023 (yesterday)
Member Since:
October 11th, 2018
SKILL SUMMARY

Virtual Assistant (Data Entry, Real Estate Executive) - Project completed for Data Entry job-leads generation, conversion of PDF files into a Worksheet using OCR software and uploading thru Google sheets.
Virtual Assistant (Real Estate Executive) - Part time: Timecoach/Schedule update, Online Research, Data Entry.
Virtual Assistant (Data Management-Leads Generation, Real Estate Company) - Online Research with Data thru Google sheets, Graphics Design/Photo editing, Leads upload thru CRM/Beta tool.
Customer Care Support (US Medical Certification) - Full time: take inbound calls, provide assistance to any customer inquiry and concern, process orders and upload to CRM tool. Primary tools in handling customer interaction is Zendesk while for record validation and order entry, used Agile CRM.
Prior to Freelancing, had 10+years experience with a BPO Company; supervisor for the past 6 years. Provided technical, billing, and sales support to Customers through Phone and chat.
Previous job description prior to outsourcing industry: 6+years technical support - actual troubleshooting and repair of PC, printers, and other IT Devices. Also installation of local network including internet service. Recording and performance monitoring of all personal computers, hardware and other computer accessories.  

Customer service specialist and leadership role for over 10 years’ experience in leading teams driving organizational growth and revenue. Advanced technical skills including proficient use of Microsoft Office, VPN and online Upgrade to see actual infonovative, forward-thinking executive offering years of success in various technical support roles in the areas of Information Technology consulting, customer support, pre-sales, and people development

Previous job description prior to outsourcing industry:6 years technical support - actual troubleshooting and repair of PC, printers, and other IT Devices. Also installation of local network including internet service. Recording and performance monitoring of all personal computers, hardware and other computer accessories.
Skills:
Proficient English communication skills-both Oral and Writing.Proficient in MS office application
Knowledge on software and web development
Knowledge on Desktop applications (adobe, corel)
Hardware and software installation & Repair (Windows OS)
People management Skills

WORKER SKILLS
TOP SKILLS
  • Data Entry
  • Email Management
  • Quality Assurance
  • Recruitment Assistant
  • Research
  • Transcription
  • Speaking
  • Translation
  • Customer Support
  • Phone Support
  • Tech Support

Office & Admin (Virtual Assistant)
EXPERIENCE

I have 10 years experience in BPO who specializes in internet, phone and cable technical support. Also, I have manage teams for the past 5 years.

SKILL RATING
  • Data Entry
  • Email Management
  • Excel
  • Human Resource Management
  • Quality Assurance
  • Recruitment Assistant
  • Research
  • Transcription

English
EXPERIENCE

I have 10 years experience in BPO who specializes in internet, phone and cable technical support. For 8 years, handled voice/phone support.

SKILL RATING
  • Speaking
  • Translation
  • Writing

Web Development
EXPERIENCE

I had some previous project on website development ussing javascript or PHP.

SKILL RATING
  • Javascript
  • PHP

Webmaster
EXPERIENCE

i have some knowledge on HTML

SKILL RATING
  • Html

Graphics & Multimedia
EXPERIENCE

I have some experience using Adobe and webpage designs

SKILL RATING
  • Photoshop
  • Print Design
  • Web page Design

Customer Service & Admin Support
EXPERIENCE

I have 8 years experience in voice/phone support; specializes in internet, phone and cable technical support.

SKILL RATING
  • Customer Support
  • Phone Support
  • Tech Support

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