I am currently working as an
Prior to that, I was a customer support agent for Elsevier Editorial System for 4
years. I provided support via
I assisted our customers from submission steps to basic editing, status inquiries, invoicing and refunds and even some technical questions which I have learned from familiarizing myself with the submission system. On top of my job as a customer support, I was also one of the quality checkers for other agents' responses, ensuring that all agents are adhering to
Customer satifaction is very important to me so I realy do not mind doing extra work to help a customer. I am also not afraid to ask help from colleagues and superiors if I really do not know what is being asked.
I am looking for a long term, stable, good paying job that offers flexibilty in working hours. I am willing to work long hours or even night shifts but I just needed the flexibility to be able to attend to my kids needs when necessary. I guarantee that I will help you with your customers as much as I can and with utmost dedication because I want to grow with your company too.
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