Medical Virtual Assistance and Customer Service Representative

Overview

Looking for full-time work (8 hours/day)

at $5.11/hour ($900.00/month)

Associates degree

Last Active

January 24th, 2022 (821 days ago)

Member Since

October 10th, 2018

Profile Description

A little progress each day adds up to big results. :)

Hi, you can call me Upgrade to see actual info. I am super excited to start my journey here. I started being a VA for a year and a half now and was outside any online platform. I know it is not too much yet but I assure you the amount of time and effort that I spent with my client is worth it and I will surely apply the same with you. I believe that all the training and courses I had before plus the experiences made me knowledgeable enough and qualified. 

I can't wait to start working with you. Thank you in advance!

MY JOB EXPERIENCE:

Virtual Medical Assistant - Supervisor
Feb 2021 up to the present

Social Media Management - PROJECT EVOLUTION
Oct. 2020 - Feb. 2021

VIRTUAL MEDICAL ASSISTANT at Integrated Pain Treatment Centers, MN
Feb 2019 - Oct. 05, 2020

I was hired as a Virtual Medical Assistant for a year and a half. The clinic's name was Integrated Pain Treatment Centers, which specializes in Chronic Pain patients.  
These are my tasks as a VMA :
- See patient for a check-up and update chart 
- Make sure that all their medicines are correct
 - See patient through video for a follow nurses intake 
-communicate with the doctor about the patient 
-Set appointments, reschedule and do cancellation as well 
-Also help with the Front Desk on taking calls, (inquiries) 
-Check faxes and Voicemails 
-Do callbacks for following up
-transcribe voicemail
-copy paste report to another file
-setting up goals for performance
-organizing workflow- monitoring employees

CUSTOMER SERVICE REPRESENTATIVE - QUALFON INC.
April 2015 to August 2016

My first ever job was being a Customer Service Representative. I was a proficient, self-motivated agent with excellent skill. I have a great knowledge of this job as I have several years of experience working in a Business Process Outsourcing Companies before dUpgrade to see actual info to be a full-time VA: Here's a quick overview of being a call centre agent: 
- answer customer questions- resolve customer complaints- address the emergency issue or technical concerns- helps customer placing an order- assist customer of any changes on their order- walks the customer through the proper steps- sell products or any other services- offer additional sales or products- offers further assistance- takes responsibility and ownership throughout the process