Current Employment Status:
Hired Part Time on Sep 17, 2024
Franceska
Application Support | Customer Service | Amazon & Shopify VA
Overview
Looking for part-time work (4 hours/day)
at $9.00/hour ($792.00/month)
College
Last Active
October 5th, 2024 (3 days ago)
Member Since
October 6th, 2018
Profile Description
I bring extensive experience in Software as a Service (SaaS), with a strong emphasis on Software Support and White-Glove Customer Service. I have successfully provided comprehensive assistance to end-users, business owners, and healthcare professionals through various communication channels, including chat, phone, screen sharing, and
My expertise encompasses technical troubleshooting, meticulous documentation, efficient database management, and proficient server administration. I have also excelled in roles as a Subject Matter Expert (SME) and Trainer, effectively facilitating the onboarding and integration of new tea
I take pride in achieving regularization ahead of the typical six-month timeline at three different companies, reflecting my commitment to exceptional performance.
As I continue to advance in my career, I am dedicated to continuous learning and adaptation, utilizing relevant training and resources to further enhance my skill set.
I am enthusiastic about contributing to a company that values growth and supports my professional development.
Top Skills
Marketing » CRM
Experience: 2 - 5 years
Salesforce, Zendesk, ServiceNow
Customer Support » Technical Support
Experience: 2 - 5 years
Customer Service, Technical Break/Fix & Documentation, Incident, Release, & SLA Management, Performance Monitoring & Testing, Security Awareness, Continuous Learning & Adaptability, Communication & Collaboration, Knowledge Sharing & User Training.
Customer Support » Customer Service
Experience: 5 - 10 years
I provide customer support across multiple channels, including inbound and outbound phone calls, email correspondence, web assist sessions, live chat interactions, and ticket management.
Other Skills
Basic Information
- Age
- 26
- Gender
- Female
- Website
- Sign Up with Pro Account to View
- Address
- BINANGONAN, RIZAL
- Tests Taken
- IQ
- Score: 100
- DISC
- Dominance: 26
- Influence: 7
- Steadiness: 28
- Compliance: 40
- English
- C2(Advanced/Mastery)
- Uploaded ID
- Sign Up with Pro Account to View
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