Pia

Experienced Customer Support Manager, VA and Recruiter

15 ID PROOF
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Overview

Looking for full-time work (8 hours/day)

at $5.68/hour ($1,000.00/month)

Bachelors degree

Last Active

October 7th, 2020 (1268 days ago)

Member Since

September 11th, 2018

Profile Description

-Full cycle Recruitment/Sourcing
-Training & Uptraining for product & skill enhancement
-Email support (Zendesk, Gmail)
-Use of Photoshop, Infusionsoft, MindBody, Kajabi
-Social Media Management (Facebook, IG, Workplace)
-Client Contract, Billing/Account, and Program management and maintenance
-Scheduling of appointment/classes
-Implementation of company program policies & processes (Recruitment)
-Employee evaluation, review & bonus reporting
-Agent call monitoring, evaluation & calibration
-MS Office (Word, Powerpoint, Excel) and Google (Mail, Sheets, Docs, Calendar)

The last 10 years of my career have been with the BPO Industry, 9 years of it as a leader/supervisor. I have been consistently commended for People Management and keenness to details. We would have regular reports to create and generate using MS Office. I am always open to change, training, and new challenges. I am more than happy to learn and be taught new things.

Prior to joining the BPO Industry, I worked with the Pre-Need/Insurance companies, taking care of training and selection of the sales force. I had the rare chance to be on a national newspaper for Sales Excellence Award.
Prior to joining the pre-need/insurance business, I also had the opportunity to be with the Hotel/Hospitality Industry as Executive Assistant to the President/CEO, taking care of communications for the different departments. I also spent about about 6 to 7 years with the Retail Industry, working with the largest Retail companies in the country.

I am very dedicated and passionate about the tasks assigned to me, making sure that I deliver the best I can, put my 100?fort and heart into it. 

Top Skills

Customer Support » Email Support

Office and Administration » Data Entry

Office and Administration » Email Management

Other Skills

Marketing » Content Creation » Creative Writing

Human Resources

Customer Support » Technical Support

Office and Administration » Microsoft Excel

Accounting

Accounting » Bookkeeping

Marketing » Content Creation » Proofreading

Customer Support

Customer Support » Phone Support

Office and Administration » Transcription

Customer Support » Phone Support » English Speaking

Office and Administration » Personal Assistant

Basic Information

Age
Not Specified
Gender
Female
Website
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Address
Tests Taken
IQ
Score:  125
DISC
Dominance: 28
Influence: 31
Steadiness: 24
Compliance: 17
English
C2(Advanced/Mastery)
Uploaded ID
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