Michelle

CSR/VA/SMM

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Overview

Looking for full-time work (8 hours/day)

at $4.55/hour ($800.00/month)

Bachelors degree

Last Active

February 5th, 2023 (418 days ago)

Member Since

September 7th, 2018

Profile Description

I have worked in the BPO industry since 2007. I started as a customer service representative handling email, chat, and phone support for Billing and Technical account. I have worked as an English Online Teacher for a Chinese Company from August 2018- November 2018. I started working as a freelancer on July 8, 2019, as part-time customer support then went full time in August 2019. I have knowledge on how to use CRMs like Zendesk, Freshdesk, Re-amaze as email platforms, Freshchat, Zoho Mail, and google docs. As a Support Specialist, I do bug tracking and reporting, answer support tickets, daily moderation of content, record, and updating of KPIs, website quality assurance, and basic administrative tasks. I also have experience in eCommerce (Shopify- drop shipping) for an apparel company where I answer support tickets. I know how to export orders in Shopify too. I am currently working as customer support for a dropshipping company where I am responsible to track the orders of the customers, answer complaints through emails and live chats. Helping people is my passion. My goal is to have a long-term job. I aspire to learn more and grow in your company. I value your company like mine. I like outdoor activities like swimming, nature seeing and traveling. I am friendly and can get along with others easily. I am flexible when it comes to shifting schedules. I am honest and ask questions if there are any things to clarify. I'm active on social media like Facebook, Instagram, and Twitter. Please check my resume should you have further concerns. Thanks

Top Skills

Customer Support

Customer Support » Phone Support

Office and Administration » Personal Assistant

Other Skills

Customer Support » Email Support

Customer Support » Technical Support

Customer Support » Social Media Moderation

Customer Support » Phone Support » English Speaking

Marketing » Content Creation » eBook Writing

E-Commerce » Inventory Management » Quality Control

Human Resources

Office and Administration » Transcription

Office and Administration » Translation

Office and Administration » Data Entry

Marketing » Mobile Marketing

Office and Administration » Travel Planning

Basic Information

Age
Not Specified
Gender
Female
Website
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Address
Bacolod, Negros Occidental
Tests Taken
None
Uploaded ID
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