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Exceptional Customer Service Provider, Ecommerce Manager, Administrative Support

96 ID PROOF
Timeproof:
EXPECTED SALARY
Php 35,000.00/month
( $697 USD )
EDUCATIONAL ATTAINMENT
Bachelors degree
AVAILABILITY
40 hrs/wk
( $4.03 USD/hr )
EXPERIENCE OVERVIEW
10 years in Customer Care Service
BASIC INFORMATION
Age:
33
Gender:
Female
Tests Taken:
None
Last Active:
2022-01-23
Member Since:
2018-09-05
SKILL SUMMARY

Highly motivated Customer Service professional. Able to handle high volume of customer chats/ emails with minimum supervision. Strong verbal, written, and listening zojodm. Iwofortable interacting with all levels of the organization and public. Able to negotiate and solve problems quickly, accurately, and efficiently. Adept at qvzqiccjdiac. Fztmitted to quality and excellence.

WORKER SKILLS
TOP SKILLS
  • Admin Assistant
  • Appointment Setter
  • Data Entry
  • Email Management
  • Excel
  • Personal Assistant
  • Speaking
  • Customer Support
  • Email Support
  • Phone Support
  • Tech Support

Office & Admin (Virtual Assistant)
SKILL RATING
  • Admin Assistant
  • Appointment Setter
  • Data Entry
  • Email Management
  • Excel
  • Personal Assistant

English
SKILL RATING
  • Speaking

Customer Service & Admin Support
EXPERIENCE

- Resolved customer concerns via chat and email tickets using LiveAgent, Zendesk, Freshdesk - Assisted customers with placement of orders, refunds, exchange; cancel or upgrade using Shopify, Duoplane and Magento - Answered questions and suggest solutions in relation to products and services - Informed customer of deals and promotions - Ensured active and appropriate engagement on the continuous improvement opportunities - Performed functions such as data entry, data management and data retrieval - Suggested, promoted and guided clients on filing complaints, refunds, and replacements - Post Sales Care/ Technical Support - Communication via Glip and Slack

SKILL RATING
  • Customer Support
  • Email Support
  • Phone Support
  • Tech Support

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