Result oriented Team Manager and Sales
agent, with 12+ years experience in the BPO Industry
Effective Team Leader , Team Player ,
Process and People person, Solution Finder , Trouble-Shooter and stakeholder
manager, recognized by industry executives for building and managing teams
Preferred Project Manager
Preferred team builder
at SITEL – built 47 high performance teams in 4 years.
Created a new incentive programme based on sales
in SITEL for Virgin Media.
Spearheaded employee motivation programs such as
‘Star of the day’ at SITEL
Solely responsible for creation of Sales scripts
and train inbound agents for SEARS and CONCENTRIX
Consistently achieved Top Seller, Top performer,
Top agent, Top team manager throughout my career.
My teams consistently achieved over 90% sales
As a sales agent, consistently scored 100% NPS
Customer Satisfaction survey
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