Order Fulfillment / Customer Service / Data Entry Specialist

Overview

Looking for full-time work (8 hours/day)

at $5.50/hour ($968.00/month)

Bachelors degree

Last Active

October 19th, 2023 (184 days ago)

Member Since

August 27th, 2018

Profile Description

Administration Staff (Admin and Accounting Team)
Admin and Accounting Duties - Records Sales and AdSpend. Research products, suppliers, 3PLs, and Upgrade to see actual infovoice recording for Recon.
Logistics Duties - Create POs, monitor suppliers' payment terms and lead times, and process payments to suppliers. Consolidate CIPLs from suppliers. Book incoming shipments and liaise with freight forwarders, quotations for EXW and FOB shipments, and surrendered BLs. Manually record all incoming shipments and PO numbers. Closely monitor ETAs via constant communication with our freight forwarders. Process ocean freight and GST fees by submitting invoices from freight forwarders to our Finance Team. Coordinate with Warehouse Team regarding truck-ins and unstuffing schedules.

Order Fulfillment - Provides
support to the Warehouse Team relating to customer's information and payment
concerns, by ensuring that customer name, address, and phone numbers are
accurately filled out and the payment status are successfully paid. Monitors
unfulfilled and undelivered orders. Manual fulfillment of unfulfilled orders on
Upgrade to see actual infovestigates reasons for unfulfillment and raise the issue to the warehouse team. Reports
tracking numbers with no traction to Warehouse to check and resolve. Monitors
delivery speed rate of all orders. Daily monitoring of all PayPal cases, chargebacks,
disputes, and refunds. Analyzes email correspondences from customers and the
Customer Service Team leading to chargebacks and disputes – types of email
sent, unattended emails, unresolved email requests, proper resolution of email
requests. Assists the Customer Service Team in manually creating orders for the
customers if needed. Helps in sending email notifications to customers with
failed or returned orders and address issues.
 
Pricing - Capable of documenting, streamlining, and maintaining pricelists creation and execution of global pricing processes as well as in making improvements to regional pricing accuracy and integrity of Microsoft products (Surface, Xbox, Office, Windows, etc.) for its Retail and Commercial partners and customers. Systematic in researching and responding to pricing data issues and requests and effective in assisting in product, program launch/change activities on pricelists. Accurate in bringing monthly pricelists maintenance and creation using SAP-Publish, providing pricelists data flow to system teams, and in assisting in system data population. Pro-active in logging pricing issues and following through resolution. Thorough in delivering global and local price data quality checks, control, and troubleshooting and in resolving and closing pricing Issues within stated SLAs. Efficient in ensuring a high level of query management to pricing queries from Channel Partners and internal Microsoft customers.

Data Management - Proficient in creating accurate product data per established performance and quality metrics based on instructions provided by Arvato T2s, T3s, and/or Microsoft Business Requirements Managers (BRM), including updates over the lifecycle process (from creation to obsolescence) for all Microsoft products and Upgrade to see actual infoticulous in executing self-audits of Bill of Materials (BOMs), Stock Keeping Units (SKUs), and components for correctness, completeness, and adherence to handoff requests.

Customer Care - Experience in
managing account and billing inquiries for MSN Internet Access, handling ofemail related complaints (fraud, account theft, spam) for MSN Hotmail / MSN
Abuse and troubleshooting log in issues for MSN Passport and MSN Messenger viaemail, phone and chat. Exceptional in
delivering quality customer service for a debit card company (Netspend) and an
online gambling company based in the UK (William Hill Online) through skillful
resolution of conflicts, issues, and concerns.

Order Processing and Releasing - Expert in auditing orders of computer
equipment and its accessories to Small and Medium Businesses and Enterprises
for Dell Financial Services by ensuring that it adheres to the thirteen points
of audit prior to release, guaranteeing that SLA is complied with. Professional
in liaising with Sales Representatives as well as with other departments (i.e.
Asset Protection Service, Credit Department, et al) that have key roles in the
overall auditing process with the end-view of correcting the issues confronting
the orders and eventually reaching completion of process.

Technical Support - Knowledgeable in DS0 and T1 (low bandwidth) circuit provisioning and designing, and in coordinating and scheduling customer test and turn-ups with local operations, engineers, and order management team (Verizon).